![Kyari (A Brand of Select)](https://media.trabajo.org/img/noimg.jpg)
Customer Service Team Lead
1 week ago
About the company:
We are a budding home decor startup, yet a leading one in the D2C space.
Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.
Our self-watering plants with planters were an instant hit. Customers loved the idea of watering their plants just once a week. It has made plant parenting a breeze. And with their continued support, we have become known for delivering top-notch products that combine style and function seamlessly.
Our goal is to shake up the home decor industry by offering innovative solutions. We promise quick delivery of live plants, stunning design, premium quality, and easy plant care.
Join us as we pave the way for a new era in home decor
To know more visit:
Overview: We are seeking a highly skilled and experienced Customer Service Team Lead to ensure the maintenance of exceptional customer support standards in both calls and emails, while effectively managing a team to achieve set targets. The ideal candidate should possess strong leadership qualities, analytical skills, and a proven track record in customer service, preferably within the D2C (Direct-to-Consumer industry.)
Responsibilities:
- Lead and manage a team of customer support representatives, providing guidance, coaching, and support as needed.
- Monitor key performance metrics related to customer support activities, such as response times, resolution rates, and customer satisfaction scores.
- Maintain call and email quality above 90% and ensure emails are responded to within 24 hours.
- Drive Customer Satisfaction (CSAT) by ensuring rating above 4/5 or 8/10 for both answered calls and emails.
- Manage team productivity by maintaining an average talk time of 6 hours per day per agent
- Ensure the team answers a minimum of 120 calls per day or achieves 6 hours of talk time.
- Handle escalated customer concerns and complaints, demonstrating empathy and professionalism in every interaction.
- Monitor customer interactions to ensure quality standards are met and maintained.
- Analyse customer support metrics and KPIs to track performance and identify trends.
- Utilize analytical skills to identify trends, areas for improvement, and implement strategies to enhance team performance.
- Lead and motivate the team to achieve set targets within specified timelines.
Requirements:
- Excellent command over English and Hindi languages.
- Minimum 3 years of experience in customer service, with at least 1-2 years in a leadership role.
- Prior experience in Customer Support is required, with a preference for candidates with experience in the D2C industry.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Proficiency in Excel and Google Sheets for data analysis and reporting purposes.
- Exceptional problem-solving abilities and the capacity to handle challenging situations.
- Proven leadership qualities with the ability to inspire and motivate team members.
- Ability to work effectively under pressure and meet tight deadlines.
-
Customer Service Team Lead
1 week ago
Indore, Madhya Pradesh, India Kyari (A Brand of Select) Full timeAbout the company:We are a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant hit. Customers...
-
Urgent: Customer Service Team Lead
1 week ago
Indore, Madhya Pradesh, India Kyari (A Brand of Select) Full timeAbout the company:We are a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant hit. Customers...
-
Customer Success Team Lead
1 week ago
Indore, Madhya Pradesh, India Kyari (A Brand of Select) Full timeAbout the company: We're a budding home decor startup, yet a leading one in the D2C space. Two years ago, with a small team from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free. Our self-watering plants with planters were an instant hit. Customers loved...
-
Customer Success Team Lead
1 week ago
Indore, Madhya Pradesh, India Kyari (A Brand of Select) Full timeAbout the company:We're a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant hit. Customers loved the...
-
Team Lead
1 week ago
Indore, Madhya Pradesh, India Stockology Securities Private Limited Full timeCompany OverviewStockology Securities Private Limited aims to provide stock market knowledge and investment suggestions. Headquarters in Indore, Madhya Pradesh. Visit for more information.Job OverviewLead a team in Stockology Securities Private Limited to provide knowledge of stock market and investment suggestions. Full-Time role in Indore with 1 to 3...
-
Team Lead
1 week ago
Indore, Madhya Pradesh, India Srishti Group Full timeJoin Us as Sales Team Leader at Altigreen IndoreAbout Us:Altigreen is leading the way in sustainable mobility, transforming the commercial vehicle industry with innovative electric vehicles.Position:Sales Team LeaderLocation : IndoreResponsibilities:Lead sales team to achieve targets and drive revenue growth.Develop strategic sales plans and monitor...
-
Team Lead International BPO
1 week ago
Indore, Madhya Pradesh, India MAVIP Group Full timePosition :International Voice Process - Outbound Processlocation:INDORE , Vijay NagarExperience :Four plus yearDay shift *NO SalesCompany DescriptionMAVIP Group is a rapidly growing company with offices in the USA, UAE, and India. We provide Digital Marketing, Customer Experience, Training Services, IT Services, and Process Outsourcing to customers around...
-
Team Lead
1 week ago
Indore, Madhya Pradesh, India Srishti Group Full timeJoin Us as Sales Team Leader at Altigreen Indore About Us: Altigreen is leading the way in sustainable mobility, transforming the commercial vehicle industry with innovative electric vehicles. Position: Sales Team Leader Location : Indore Responsibilities: Lead sales team to achieve targets and drive revenue growth. Develop strategic sales plans and...
-
Customer Service Executive
4 weeks ago
Indore, Madhya Pradesh, India Infosys Full timeJob Requirements Job Title: Customer Service ExecutiveCompany Name: InfosysLocation: IndoreSalary: Competitive salary range per annumQualification:High school diploma or equivalent0 - 5 years of customer service experienceJob Description:Join Infosys as a Customer Service Executive in Kolkata, West Bengal, and become an integral part of our customer support...
-
Customer Service Representative
1 week ago
Indore, Madhya Pradesh, India TechFun consultant Full timeCompany OverviewWelcome to TECHFUN CONSULTANT, your trusted partner in the world of forex trading. With a passion for innovation and a commitment to excellence, we are here to guide you through the dynamic and exciting realm of foreign exchange markets. Our team of experienced professionals brings together a wealth of knowledge and expertise, empowering you...
-
Customer Service Executive
2 months ago
Indore, Madhya Pradesh, India Infosys Full timeJob Requirements Job Title: Customer Service ExecutiveCompany Name: InfosysLocation: IndoreSalary: Competitive salary range per annumQualification:High school diploma or equivalent0 - 5 years of customer service experienceJob Description:Join Infosys as a Customer Service Executive in Kolkata, West Bengal, and become an integral part of our customer support...
-
Customer Service Executive
1 week ago
Indore, Madhya Pradesh, India TATA SIA Airlines Limited Full timeJob Overview:To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner.Key Responsibilities:Customer Service & Operations Ensure Vistara operates in a safe and secure environment, by complying with...
-
Executive (Customer Services)
1 week ago
Indore, Madhya Pradesh, India SG Gurukul Full timePOST - Customer Support ServiceWe are looking for willing and hard-working individual to communicate and deal with customers regarding information of product and services.What You'll Be Doing - Providing product or servicerelated details to customers. Providing detailed information to customers. Offering exceptional customer service and satisfaction....
-
Customer Service
1 week ago
Indore, Madhya Pradesh, India Job dunia Full timeHiring for BPO "Customer Care"(Flipkart Process)Eligibility - Graduate / Under graduatedExcellent english communication6 days jobRotational Shift1 rotational week offCall me at Job Types: Full-time, Regular / Permanent, FresherSalary: ₹5, ₹15,000.00 per monthBenefits: Food provided Health insurance Life insurance Paid time offSchedule: Day shift Flexible...
-
Customer Service Associate
1 week ago
Indore, Madhya Pradesh, India Hire Lab Career Solutions Full time**Position: - **Customer Care Executive (M/F)Qualification: UG/GraduateWorking Location: IndoreRequirement:Basic knowledge of ComputerComfortable in rotational shiftsGood communication skills (Proper sentence articulation, Grammar,)Roles and Responsibilities: Building and maintaining profitable relationships with key customers. Overseeing the relationship...
-
Sales - Team Lead
2 hours ago
Indore, Madhya Pradesh, India Paytm Full timeApply for Paytm Sales Team Lead, Career Progress Consultants in Indore for 3 - 8 Year of Experience on
-
Customer Service Representative
1 week ago
Indore, Madhya Pradesh, India Niftel Communication Full timeWe have come up with the great opportunity in one of the Leading BPO for Indore Location..**Position we are Hiring for: - ****Profile: Customer Support****Process: Inbound voice****Salary for fresher: 16k CTC to 18k CTC based on last withdrawn salary + Basic Incentives****Shifts: Rotational****working days: 6 Days Working.****Mode of working: Work from...
-
Customer Service Representative
1 week ago
Indore, Madhya Pradesh, India Goodvibes Placement Services Full timeHiring for a renown company and for MNC.TasksInteracts with customers to address their questions, concerns, and complaints. Assist customers and resolve their queries.Work for e-commerce siteRequirementsLooking for Graduate6 Months of experienceRotational Shift Work from officeSalary upto 20CTCBenefitsIncentives, benefits, Overtime offered.We are hiring for...
-
Customer Service Representative
1 week ago
Indore, Madhya Pradesh, India TaleniQ HR consultant Pvt Ltd Full timeNurture and maintain strong relationships with key accounts.Provide excellent customer support to key accounts, to ensure that their issues are resolvedefficiently and to their satisfaction.Develop a deep understanding of the key accounts' business requirements, challenges, andobjectivesHandle any conflicts or disputes that may arise between the company and...
-
UI/UX Team Lead
1 week ago
Indore, Madhya Pradesh, India Talent Max Full timeOverviewUrgent HiringUI/UX Team LeadExperience: 5+Years Package: 6 – 7 LPAJob DescriptionWe are seeking an experienced UI/UX Team Lead to join our dynamic team.As a UI/UX Team Lead,Qualifications:1. Bachelor's degree in Design, HCI, Computer Science, or related field. Master's degree preferred.2. 5+ years of experience in UI/UX design, with a strong...