sagality

Role & responsibilities Develop short term and long term plan to enhance effectiveness of hiring programs. • Effectively manage in a fast paced and competitive TA environment. • Get involved in the partnership between organization and TA partners Participate in diversified recruitment programs including job fairs, campus hiring, skill development...

Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify...

Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify...

Objectives and Responsibilities of AVP Contact Centre Operations (A)  As a Strategic Thinker: Build & Operate the Voice Business as a COE Design the HLD and LLD for Voice Identifying Value additions and Process Improvement Initiatives Stakeholder Management Client Relationship Management

Job Description: Sagility is hiring a Workforce Management Analyst to join our team. The ideal candidate must have excellent communication skills, basic Excel knowledge, and the flexibility to work in rotational night shifts and from the office. Key Requirements: Excellent communication skills. Basic knowledge of Excel. Must be flexible with rotational...

Description We are seeking a motivated and detail-oriented AR Caller to join our team. The ideal candidate will be responsible for managing the accounts receivable process, ensuring timely collection of payments, and maintaining positive relationships with clients. Responsibilities Make outbound calls to collect outstanding accounts receivable. Follow up...

Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one...

Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one...

Job Summary Are you a fresher looking to start your career in a vibrant and growth-driven environment We're looking for enthusiastic individuals to join our dynamic B2B contact center team as Customer Service Representatives . This is a great opportunity to work with a collaborative team, gain valuable professional experience, and grow your career in...

Job Summary Are you a fresher looking to start your career in a vibrant and growth-driven environment We're looking for enthusiastic individuals to join our dynamic B2B contact center team as Customer Service Representatives . This is a great opportunity to work with a collaborative team, gain valuable professional experience, and grow your career in...

Job Description: Sagility is hiring a Workforce Management Analyst to join our team. The ideal candidate must have excellent communication skills, basic Excel knowledge, and the flexibility to work in rotational night shifts and from the office. Key Requirements: Excellent communication skills. Basic knowledge of Excel. Must be flexible with rotational...

Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify...

Role & responsibilities Develop short term and long term plan to enhance effectiveness of hiring programs. • Effectively manage in a fast paced and competitive TA environment. • Get involved in the partnership between organization and TA partners Participate in diversified recruitment programs including job fairs, campus hiring, skill development...

Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify...

Objectives and Responsibilities of AVP Contact Centre Operations (A)  As a Strategic Thinker: Build & Operate the Voice Business as a COE Design the HLD and LLD for Voice Identifying Value additions and Process Improvement Initiatives Stakeholder Management Client Relationship Management

Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time,...

Job Description: Sagility is hiring a Workforce Management Analyst to join our team. The ideal candidate must have excellent communication skills, basic Excel knowledge, and the flexibility to work in rotational night shifts and from the office. Key Requirements: Excellent communication skills. Basic knowledge of Excel. Must be flexible with rotational...

Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time,...

Job Summary Are you a fresher looking to start your career in a vibrant and growth-driven environment We're looking for enthusiastic individuals to join our dynamic B2B contact center team as Customer Service Representatives . This is a great opportunity to work with a collaborative team, gain valuable professional experience, and grow your career in...

Job Summary Are you a fresher looking to start your career in a vibrant and growth-driven environment We're looking for enthusiastic individuals to join our dynamic B2B contact center team as Customer Service Representatives . This is a great opportunity to work with a collaborative team, gain valuable professional experience, and grow your career in...