Senior Client Services Program Manager, Actimize

5 months ago

Pune, India NICE Full time

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a Program Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.

How will you make an impact?

Leading multiple projects at once while ensuring products/deliverables meet contract/work-plan specifications and deadline with minimum supervision Building and maintaining solid client relationships with senior IT and business managers and act as SPOC through all phases of the project Managing day-to-day client relationship, translating customer contracts into a comprehensive project plan and managing end to end delivery that includes performing project office tasks, co-ordination of internal resources, status reporting, billing, etc. Actively managing project conflicts, dependencies, changes to scope, cost or schedule, risks and issues, and ensuring plans are in place to mitigate them with urgency, and communicate these to relevant stakeholders in a timely manner Executing Hybrid and Agile projects/programs and take up Scrum Master role when required Supporting users through UAT, change request acceptance and customer support handover Get knowledgeable in Actimize products and data requirements by organized training, self-reading and engage with client business and technology stakeholders as trusted advisor Act as liaison between the customer and Actimize offices and development sites across multiple geographies Effectively communicating between multiple internal interfaces/stakeholders in a global matrix environment to achieve project objectives Creating and maintaining required project artefacts P&L for all project implementations Generating managed services revenue from current clients.

Have you got what it takes? 

Minimum 11 years, hands-on, technology experience – A MUSTMinimum 2 years program management experience for in the software/IT industryPMP or Prince2 certificationBA degree or equivalentProven experience managing several major projects involving diverse operations and technology groupsStrong problem-solving skillsProven ability to negotiate and influence business decisions and directionsExcellent organizational, customer service and people skillsExcellent problem-solving skills

You will have an advantage if you also have:

NICE Actimize experience - A PLUSFinancial securities industry experience including Risk Management, Compliance, AML- HUGE PLUSExperience working with Waterfall/Agile methodologiesExperience with Onsite and offshore delivery model

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 4891
Reporting into: Tech Manager
Role Type: Individual Contributor

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