High-Impact Program Management Expert
1 month ago
At NICE, we challenge our limits. We're a global leader in AI-powered solutions, constantly raising the bar in innovation and customer experience. Our ambition drives us to tackle complex challenges head-on, pushing the boundaries of what's possible.
So, what's the role all about?
We're seeking an exceptional Program Manager to oversee multiple projects and initiatives that drive business growth and success. As a key member of our team, you'll work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.
How will you make an impact?
- Lead multiple projects simultaneously, ensuring deliverables meet contract specifications and deadlines with minimal supervision
- Become a trusted advisor for senior IT and business managers, providing expertise and guidance throughout project phases
- Manage client relationships, translating customer contracts into comprehensive project plans and delivering end-to-end solutions
- Identify and mitigate project risks, dependencies, changes, and conflicts, communicating effectively with stakeholders
- Elevate your skills in Hybrid and Agile methodologies, taking on Scrum Master roles as needed
- Sustain a high level of customer satisfaction through UAT, change request acceptance, and support handover
- Cultivate expertise in Actimize products and data requirements through training and self-directed learning
- Facilitate seamless communication between customers and Actimize offices, development sites, and global stakeholders
- Maintain strong relationships with internal interfaces and stakeholders in a matrix environment
- Create and maintain essential project artifacts
- Pursue Profit and Loss (P&L) responsibilities for project implementations
- Contribute to managed services revenue growth from existing clients
What qualifications do you need?
- A minimum of 11 years of hands-on technology experience
- At least 2 years of program management experience in the software/IT industry
- PMP or Prince2 certification
- A Bachelor's degree or equivalent
- Demonstrated ability to manage multiple major projects involving diverse operations and technology groups
- Strong problem-solving skills and negotiation abilities
- Excellent organizational, customer service, and people skills
Why join NICE?
You'll be part of a dynamic, fast-paced environment where collaboration and innovation thrive. With endless opportunities for growth and professional development, you'll have the chance to take on new challenges and excel in your career. Plus, enjoy the benefits of NICE-FLEX, our hybrid work model, which balances flexibility and teamwork.
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