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Assistant Manager

2 months ago

Sahibzada Ajit Singh Nagar, India Jungleworks Full time
Job Description
Designation:Assistant Manager - CSM
Location: Mohali

The Assistant Manager of Customer Success is tasked with crafting and implementing strategies to boost customer retention and drive revenue through upsell, cross-sell, and renewals. This position requires ensuring the success of all Customer Success activities and outcomes.

Key Responsibilities:

·        Drive Customer Success Outcomes: Implement a customer-first approach by setting and tracking OKRs and KPIs, and focus on owning revenue generation through Customer Success Management by driving upsell, cross-sell, and renewals on a monthly basis.

·        Define and Optimize Customer Lifecycle: Map and optimize customer journeys, develop feedback mechanisms, standardize processes for each stage, create segment-specific strategies, and continuously seek improvement opportunities.

·        Manage Customer Success Activities: Oversee onboarding, training, and support, manage customer success teams, and measure and analyze the effectiveness of initiatives to ensure consistent revenue growth.

Qualifications:

·        Knowledge: Deep understanding of the SaaS industry, recurring revenue models, and business development.

·        Education & Work Experience: Over 3+ years in business growth with proven revenue achievement, including a blend of post-sale and sales experience and the ability to create and execute strategic initiatives.

·        Behaviour: Passionate about continuous learning, adaptable, and a visionary mindset.

·        Skills: Strong customer empathy, analytical and process-oriented, with excellent communication and customer engagement abilities.

·        Abilities: Skilled in influence and negotiation, with the capability to understand commercial contracts and a commitment to continuous improvement.

·        Sales and Revenue: Proven experience in upsell and cross-sell strategies with a strong drive to pursue and close renewals revenue opportunities.