Global IT Endpoint Engineer Senior Specialist

1 month ago

Gurugram, India Boston Consulting Group Full time

Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

What You'll Do

  • As Platform Engineer in the Personal Productivity tribe, you will be part of an Agile team focused on identifying key computer peripherals (for Windows & Mac) to improve the experience, efficiency, and effectiveness for BCGers worldwide. 
  • Define and continuously refine a set of standard laptop peripherals based on user requirements, testing and feedback, and compatibility with existing standards, such as laptop models and Operating System versions/configurations. 
  • Ensure that the firmware and software used to control standard peripherals are adequate for use, compatible with existing hardware and software standards, meet security requirements, and can be configured to optimize user experience. 
  • Help write knowledge base articles and user guides that make it easier for BCGers to choose, set up, use, and troubleshoot their hardware, as needed. 


What You'll Bring

  • CompTIA A+ certified 
  • Prior experience in a global enterprise IT Engineering role. 
  • Working knowledge or familiarly with enterprise grade computer hardware, including laptops (Windows and/or Mac) and peripherals. 
  • Familiarity or experience working in an Agile organization, a plus. 


Who You'll Work With

You will work with team members in Asia, Europe, and the United States supporting a global user community.  Flexible work hours will be required. 

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.

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