Senior Manager Operations
1 week ago
If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
Role: Senior Manager-Operations.
Experience: 5+ Years.
Location: Hyderabad, India.
About MarketStar
In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth
Key Responsibilities & What will you need to succeed in this role?
Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs.Working knowledge of data analysis and performance/operation metrics.Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.Oversee customer support processes and organize them to enhance customer satisfaction.Exceptional communication skills & Interpersonal skills.Emotional intelligence.Coaching skills.People Management.Ownership & Accountability.Teamwork & Collaboration.Decision making.Root cause analysis & recurrence prevention.Behavioral management.Customer Focus.
Qualifications:
Bachelor’s degree in Business, Engineering, Marketing, or a related field, MBA is an asset.
Must-Have Skills:
A minimum of 5-13 years experience in a similar management role.A minimum of 3-5 years experience in an OM role managing a team of 75 people or more. Managed multiple projects at the same time.Hands-on experience in setting and managing budgets.Advanced knowledge of Microsoft Excel and the Google Suite.Excellent written and verbal communication skills.Experience applying Lean and Agile methodologies and tools in a service environment.Previous experience successfully implementing new tools and technologies.What’s in it for you?
Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.
We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world’s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
If you’re up for this job, go on and hit the “Apply Now” button
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