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Consulting Engineer Collab, CUCM, UCCX, Cisco Webex Centers
2 months ago
What You’ll Do
Work with the lead to drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer business outcomes.
Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
Build customer simulations in test labs to resolve/validate sophisticated problems & compatibility issues.
Align with and support company policies and processes and apply relevant tools to efficiently implement the role and support Professional Services’ strategies and goals.
Play the role of an individual contributor.
Decision Making / Impact
Impacts own team and other teams whose work activities are closely related.
Basic understanding of project scope and customer business goals and objectives.
Who You’ll Work With
CX is a team of extraordinary technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
Works with customers along with internal & external resources (e.g. Cisco account teams, partners) on the deployment/optimization of Cisco services and solutions.
Assists with task/project implementation for assigned customer engagements.
Jointly crafts and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Organizational Change Plans.
Builds and/or use test environments as the need arises to resolve medium sophisticated problems and compatibility issues.
Understands how software skills and tools can be used to configure, deploy and/or seek Cisco products & solutions.
Acts as an initial focal point for problem resolution for customer engagements.
Who You Are
Experience in planning, implementing, fixing Cisco UC solutions for enterprise level customers.
Good understanding of telephony dial plan, implementation, and call control/routing protocols such as H.323, MGCP, SIP, SCCP, FXO, FXS, and POTS.
3 + years of in configuring & solving Cisco UC applications such as CUCM, Unity Connection, IM&P, and others.
Knowledge and experience of deploying and(or) solving voice gateways, media resources such as conferencing, transcoding, MTP, and MoH, and voice endpoints such as IP phones, and CIPC (softphones).
Knowledge of Cisco Cloud Collaboration portfolio - Cisco Webex Centers, Cisco Webex Cloud Connected Audio, Cisco Webex Meetings Server, Cisco Collaboration Meeting Rooms
Knowledge of UCS B/C series platforms and VMware technologies such as vCenter, vSphere EXSi, and vSphere client.
Knowledge and(or) experience in configuring and fixing Cisco TelePresence /Cisco Meeting Server video conferencing technologies and solutions for enterprise level customers
Solving Cisco Expressway solutions for MRA and B2B calls is great.
Detailed understanding of TCP/IP concepts and protocols like DHCP, DNS, TFTP, NTP, LDAP and others
Knowledge of Teamwork QoS desired.
Leadership / Autonomy
Receives moderate supervision. Follows established procedures. Receives general instructions on routine work and detailed instructions on new assignments.
