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Manager -Voice Core Ops

3 months ago

Karnal, India Vodafone Idea Limited Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

TM Voice Core

IJP Code

Function / Department

Core Operations

Location

Karnal/Ambala, Haryana

Hiring Manager

Cluster Core Head

Job Purpose

To manage the Voice Core elements & it services at Circle level including Cloud & IP infrastructure, also support new/expansion related Project activities. This role includes engagement with COG, SNOC, Product Factory, CXX, Planning, Transport and various inter-functional circle teams i.e. Marketing, CS, RA & Business, so as to deliver quake free and superior quality Voice and data services at circle. The role involves managing Voice and data core services multi-technology environment (viz. 2G, 3G, 4G CS Voice, VoLTE/IMS, VoIP, Signaling STP/DRA, Roaming and Support Enterprise Fixed Line & IOT).

*Network elements involved (As per deployement, circle specific)

Core CS Domain: MSC/GMSC, MSS/GCS, BC, MGW/GMGW, STP/SPS/DSR, DRA, MNP DB, HLR-(Mono, DX, NT), UDC, HSS, NDS, CDS, EIR/AUC, IMS VOLTE, TAS, SBC, Core MPBN-Routers & L2/L3 Switches, R4 Routers, STP Routers), EMS, PMS tool, Voice LI.

Data core Elements like: MME, SGW, PGW, PCRF, Cache servers,

Key Result Areas/Accountabilities

FIELD SUPPORT: Field support for issues resolution. Support to SNOC during incident resolution, upgrades and planned events. Report failures and drive to resolve in line with SLA/OLA. Capacity and KPI analysis and strive to improve same as per central guidelines & targets. Pro-active failure analysis. Offline backup support. MIS & report preparation/analysis. Support SNOC integration & Network Consolidation. Process adherance as directed by COG and SNOC. Redundancy testing. Management of Access and Long distance interconnects. CUSTOMER SUPPORT: Enrich customers’ data and Voice services by meticulous customer complaints analysis and resolution. Drive to sustain NIL revenue leakages in circle. PROJECT SUPPORT: Support new services/node rollouts and expansions HW/SW. Voice and Data Core Infrastructure management and hygiene. Support field trials and POCs. Sync with UAT teams and RA for tests and clearances. DATABASE MANAGEMENT: Spare management & EOS/EOL management. Inventory management and quarterly sign off. Handle OPEX AMC/MS BPA PR PO as per Corp. Directives. Commercial co