Manager-Regional Account Service Manager

5 months ago

Karnal, India Vodafone Idea Limited Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

ole

S&C Lead-ViBS

Job Level/ Designation

Function / Department

VIBS

Location

Har

Job Purpose

Regional Service & Collection Lead handling RASM team

Key Result Areas/ Accountabilities

Strategic

Implement the service strategy to deliver differentiated services to enterprise accounts in order to enhance competitive position in the region and accounts allocated Implement a plan to improve customer experience based on VOC, C-Sat scores etc. Act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands.

Operational

Field service management via formal service reviews, engagement programs/ FGDs, service desks/ camps etc to cater to the customer’s evolving service needs. Revenue enhancement via customer retention through focused proactive & reactive measures to control Voluntary, Involuntary & Value churn. Upsell/ cross-sell to enhance account revenue. Incident Management, Escalation management, Management reporting - ECR handling within defined norms. Initiate Service Improvement Plans to ensure open issues are addressed, service levels & customer commitments are met. Support service development plans in conjunction with the account team. Drive automation & digital agenda with customers to reduce cost to serve.

Developmental

Continual training and certification on building service capabilities, skills with specific focus on new LOBs (IoT, FL, etc)

Core Competencies, Knowledge, Experience

Churn & Revenue Management – Ring fence sub-base & value churn with added focus on revenue upsell / cross- sell. Customer engagement - Field service performance as per national norms Drive customer first agenda - RNPS & CSAT Drive digital / self-service adoption Prior experience in B2B or Telecom B2B

Desired Competencies/ Skills

Powerful influencing & negotiation skills, effective communication & relationship management skills and proven ability to function within a matrix organization Strong analytical skills & ability to balance conflicting business & customer interests.

Must have technical / professional qualifications

University Degree / MBA along with technical qualificati

Vodafone Idea Limited  (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • Accounts Assistant

    4 months ago

    Karnal, India Selfmade Recruitment Service Full time

    Account Assistant Require - Qualification - B.Com or M.Com - Experienced - 1 to 3 years - Skills - English Speaking, Letter writing to Suppliers & Customers related Accounts outstandings. - Tally knowledge must require - Location - Karnal Share your resume now **Salary**: ₹15,000.00 - ₹22,000.00 per month **Benefits**: - Cell phone...

  • Regional Sales Executive

    4 months ago

    Karnal, India Tristar Management Services Private Limited Full time

    We need Field Sales Executive in **Karnal **location, **Karnal **location to work in HPCL Project. **Profile** : Regional Business Executive (For loyalty card which we use for petroleum) **Min Qualification**: Graduation **Work Experience**: Min 3 Year sales and marketing experience. Salary structure is below for your reference. CTC- 24860 **(with PF...

  • Accounts Assistant

    5 months ago

    Karnal, India Selfmade Recruitment Service Full time

    Account Assistant Female - Qualification - Minimum Graduation - Basic computer knowledge must require - Min 6 month experienced - Knowledge of Invoice, Vouchers & Tally - Salary 16 to 21k per month Share resume at (797_372_3120) **Salary**: ₹16,000.00 - ₹21,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day...

  • Account Executive

    4 months ago

    Karnal, India DLS Hotels Full time

    **Financial Recording and Reporting**: Accountants in banking are responsible for recording all financial transactions accurately, including deposits, withdrawals, loans, and investments. They prepare financial statements such as balance sheets, income statements, and cash flow statements. - **Compliance and Regulation**: Ensuring compliance with regulatory...

  • Manager - Territory Sales Manager

    5 months ago

    Karnal, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Accounts Assistant

    5 months ago

    Karnal, India carus laboratories pvt. ltd Full time

    Sr.# Particulars Parameter Schedule 1 Banking All check deposit in bank on a daily basis, cash withdrawal, bank statement, etc.Daily 2 Plant's Cheque Prepare cheques and data management Daily 3 File Management All accounts Files Management Daily 4 Reconciliation Reconciliation our ledger with all CFA ledgers with accounts manager One’s in a month GSTR2...

  • Account Intern

    4 months ago

    Karnal, India Internet-Monk Full time

    **Job Description: Accounts Intern** **Responsibilities**: Supporting accounts payable and receivable tasks, including salary management. Assisting with GST filings and compliance. Collaborating with the accounting team on financial reporting and reconciliations. Data entry and maintaining accurate records. Assisting with payroll processing and...

  • Account Assistant

    5 months ago

    Karnal, India KALEEN INDIA Full time

    Job description Urgent opening for **“Accounts Assistant”** We are Hiring for an Accounts Assistant, who should have **5-7 Years Experience** in Finance & Accounting. **Job Summary**: - Must have 5+ year Experience in Finance & Accounting. - Assisting in the Preparation of Budgets - Managing Records and Receipts - Reconciling Daily, Monthly & Yearly...

  • Senior Area Manager

    2 months ago

    Karnal, India Mahindra Rise Full time

    Company: Mahindra & Mahindra Ltd CompetenciesOverall FeedbackResponsibilities & Key DeliverablesMapping of territories segment wise, application wise, potential wise. Should be able to do sales forecasting for existing range of models / products. Sales and Marketing through local dealers to achieve the targeted sales level of the region. To identify...

  • Account Assistant

    1 month ago

    Karnal, India Allied Engineers Karnal Full time

    **An account assistant's job description includes a variety of tasks, such as**: - Accounting: Recording transactions, processing invoices, and reconciling accounts - Communication: Communicating with staff and contractors about invoices and payments - Payroll: Assisting with payroll, including verifying timesheets and calculating vacation and sick days -...

  • Account Executive

    4 months ago

    Karnal, India Mac Education Consultant Full time

    Create detailed business plans designed to attain predetermined goals and quotas - Manage the entire sales cycle from finding a client to securing a deal - Unearth new sales opportunities through networking and turn them into long-term partnerships - Present products to prospective clients - Provide professional after-sales support to maximize customer...

  • Account Executive

    5 months ago

    Karnal, India Fieldking Full time

    **Responsibilities: - ** - Accurately input financial data into Excel spreadsheets. - Organize and maintain financial records in an organized and accessible manner. - Demonstrate proficiency in advanced Excel functions such as VLOOKUP, PivotTables, and complex formulas. - Utilize Excel to analyze and interpret financial data, providing insights and...

  • Field Supervisor

    4 months ago

    Karnal, India Concepts Global Full time

    **Position : Field Supervisor** Location : Karnal - Haryana Experience : 1-8years (in Bank/Microfinance/FI/NBFC/BFSI /NGO/Social sector, Field work, sales etc.) Salary : As per market norms Qualification : Any Graduate Job type : Permanent **Role**: - Responsible for completing the enrolment of beneficiaries/account holders - Disbursements of funds to...

  • Manager - Retail Store Operations

    5 months ago

    Karnal, India Vodafone Idea Limited Full time

    Role Store Manager Job Level/ Designation M1 Function / Department Retail Location Karnal Job Purpose Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) ...

  • Manager - Retail Store Operations

    5 months ago

    Karnal, India Vodafone Idea Limited Full time

    Role Store Manager Job Level/ Designation M1 Function / Department Retail Location Palwal Job Purpose Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) ...

  • Manager - Territory Sales

    5 months ago

    Karnal, India Vodafone Idea Limited Full time

    Role Territory Sales Manager Job Level/ Designation M1 Function / Department Sales Location Haryana(Mewat) Job Purpose To manage and drive sales through distribution in order to attain market leadership in the given territory, through growth in gross numbers and revenues Key Result Areas/Accountabilities Sales Establish...

  • Manager - UAT Circle Team Member

    3 months ago

    Karnal, India Vodafone Idea Limited Full time

    Role Circle UAT – Team Member Job Level/ Designation M1 Function / Department Customer Service - Circle Location Circle No of Positions 18 Job Purpose This role would be a link between the circle and the UAT PF factory team and would support the UAT team member in the process factory with timely testing of scenarios at...

  • Manager -Voice Core Ops

    5 months ago

    Karnal, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Manager - Vi Store Operations

    1 month ago

    Karnal, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Agm - Fiber Planning & Audit

    5 months ago

    Karnal, India Vodafone Idea Full time

    Job Req ID: 43230- Location: Karnal, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...