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International customer service

4 months ago

Mumbai, India HireBloc Full time
OverviewAs anInternational Customer Service Representative in the BPO industryyou will play a crucial role in ensuring highquality servicedelivery to our global clientele. Your ability to communicateeffectively understand and address customer needs and resolveinquiries in an efficient and professional manner will directlyimpact our companys reputation and customer satisfaction. You willserve as a primary point of contact for international customersrequiring exceptional language skills and cultural sensitivity toeffectively navigate diverse customerinteractions.Keyresponsibilities
  • Manage customerinquiries and provide accurate timely information andassistance
  • Resolve customer issues andcomplaints with a focus on customersatisfaction
  • Handle a high volume of incomingcalls and emails in a professional and courteousmanner
  • Offer product and service information tocustomers ensuring a comprehensive understanding ofofferings
  • Assist in processing ordersmodifications and escalations as needed
  • Adaptto different customer personalities and cultural differences toensure effective communication
  • Collaborate withinternal teams to ensure seamless customer experiences and issueresolution
  • Maintain accurate customer recordsand ensure confidentiality of customerinformation
  • Identify and escalate priorityissues to appropriate channels forresolution
  • Contribute to a positive teamenvironment and proactively seek opportunities for processimprovement
  • Stay updated on product knowledgeand industry developments to better servecustomers
  • Respond to customer inquiries viavarious communication channels including phone email andchat
  • Adhere to company policies and procedureswhile delivering exceptional service
  • Meet orexceed key performance indicators and service levelagreements
  • Suggest and implement improvementsin customer service workflows andpractices
Requiredqualifications
  • High school diploma orequivalent; Bachelors degree is a plus
  • Provenexperience in a customer service role preferably in a BPO orinternational customer serviceenvironment
  • Fluency in at least one foreignlanguage in addition to English
  • Strong verbaland written communication skills with the ability to communicateeffectively with diverse groups ofpeople
  • Excellent problemsolving anddecisionmaking abilities
  • Ability to multitaskand prioritize in a fastpaced dynamicenvironment
  • Cultural sensitivity andawareness
  • Proficiency in using CRM software andother customer service tools
  • Ability to workflexible hours including evenings weekends and holidays asneeded
  • Strong attention to detail and accuracyin data entry and customer informationmanagement
  • Demonstrated ability to remain calmand professional under pressure
  • Adaptabilityand willingness to learn new processes andtools
  • Proactive and positive attitude with acommitment to customer satisfaction
  • Experiencein handling customer escalations and complexinquiries
  • Knowledge of international businesspractices and customer serviceexpectations

customer informationmanagement,escalationhandling,negotiation,escalations,adaptability,dataentry,problem-solving,international businesspractices,multitasking,crm software,customerservice,communication,cultural sensitivity