Process Associate

4 months ago

Bengaluru, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Welcome to the relentless pursuit of better.
Inviting applications for the role of Process Associate/Developer/Management Trainee

Responsibilities 
• Technical Support for Intel Onboard Fleet Services SaaS Component, including customer problems, questions, payment issues, etc.
• Technical support for Mobileye 8 Connect hardware.
• Pre-sales support for Intel Onboard Fleet Services, addressing questions from potential customers.
• Support technical queries for Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.) via Call, Chat and Email.
• Perform troubleshooting to fix the customer issues via Call, Chat and Email 
• Perform RAS (Remote Access Session) when required via Chat and Phone
• Expected to take 25 to 30 calls a day. (AHT 6-9 mins).
• Follow-ups via Email and phone on cases.
• Knowledge base Article creation for handling queries.
• Identify and own Lean and Transformation projects.

Qualifications we seek in you
Minimum Qualifications

• Should be fluent in relevant languge e.g. English, Hindi, Telugu, Arabic (If Applicable)
• Should have a bachelor’s degree or higher, (B. Tech/ BCA/BSc Computer Science will be preferred)
• Good communication skills, both written and oral, and should be able to handle client interaction.
• Basic Knowledge on Microsoft Office, Windows Operating Systems, Intel hardware
• Good Knowledge of Desktop/Servers, Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.)
• Ability to manage multiple priorities. 
• Customer Experience & Process Improvement Capabilities.

Preferred Qualifications/ Skills
• Should not be on active CAP /PIP.
• Should not have more than 2 NI ratings.
• Should be willing to work Flexible hours.
• Should be willing to work on weekends and holidays.
• Ability to manage multiple priorities. 

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