Team Leader

4 weeks ago

Bengaluru, India Novo Nordisk Full time

   

Department: Customer Complaints - Global Business Services (CC GBS)

 

Are you a natural leader with a passion for leading a team that makes difference for patients all over the world? Do you have experience in complaint management of marketed products and quality assurance? We are looking for a dedicated and skilled Team Leader to join our Customer Complaints GBS team in NN Quality GBS. If you are ready to take on a challenging role and make a difference in the lives of patients using our products, read on and apply today for a life-changing career.

 

The position
As a Team Leader – Customer Complaints, you will:

  • Manage and develop the CC GBS Team, ensuring the team delivers timely and high-quality customer complaint handling.
  • Oversee the handling of zero sample complaints, triage/evaluation of customer complaints, customer feedback, and offline technical complaints.
  • Drive the implementation of strategy and direction for CC GBS team, in line with ODP and the strategic longer-term direction for Customer Complaints
  • Act as an active member of NNQ India extended management, contributing to the overall success of the department.
  • Ensure occupational health and safety standards are met within the team.

 

Qualifications
To excel in this role, we are looking for candidates with the following qualifications:

  • Bachelor’s/Master’s degree or equivalent. An educational background in Life sciences is preferred.
  • Overall 7+ years of Pharma industry experience with minimum 3 years of experience in any related Quality processes, preferably in handling product complaints/quality complaints or similar case handling operations
  • Ongoing supplementary training on relevant areas like Leadership, project execution, Quality, management and GxP processes
  • Good understanding of service management and operations management and ability to bring in Servant leadership style in practice
  • Effective stakeholder management skills and should have previous experience of working across cultures/cross-cultural teams
  • Quality mindset with constant focus on continuous improvement, simplicity, and customer satisfaction
  • Strong analytical skills with good negotiation, collaboration, decision making skills
  • Ability to provide support and induce stability using trust, empowerment, and delegation actively
  • Value different perspectives and display inclusive and cooperative behaviour, proactive and can quickly adapt to new and changing environments
  • Excellent oral and written communication skills

.
About the department
The Customer Complaints GBS Team is a vital part of NN Quality GBS. This team consists of a group of experienced professionals who primarily handle customer complaints received without samples across Novo Nordisk. It is an extended team of Customer Complaints Department in Denmark working on end-to-end process for Customer Complaints received for all NNQ products and devices. We, in Customer Complaints department are more than 80 colleagues organized into 10 different teams, spread across Denmark, India and US. You will be leading a team consisting of 10-15 dedicated employees.

 

Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us Together, we go further. Together, we’re life changing.

 

Contact 
If you believe you are a match for the above requirements and are willing to take up the role, please apply here with our online application tool.

 

Deadline 
Apply on or before: 29th May 2024.

 

 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

 

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