Manager, QA Engineering
4 months ago
Manager, QA Engineering
About the Role
As a Manager, QA Engineering , you will be responsible for developing, implementing, and overseeing quality assurance processes and standards across the organization. The QA Manager plays a crucial role in ensuring the organization's commitment to excellence and customer satisfaction. This position is responsible for establishing, implementing, and maintaining comprehensive quality management systems across all operational areas. The QA Manager leads efforts to continuously improve product or service quality, minimize defects, and optimize processes. They serve as the primary advocate for quality within the organization, fostering a culture of continuous improvement and adherence to high standards. This role requires a strategic thinker who can balance technical expertise with strong leadership skills to drive quality initiatives and contribute to the overall success and reputation of the company.
Key Responsibilities
Strategy and Planning:Develop and implement quality assurance strategies aligned with organizational goals.Create and maintain quality management systems and proceduresSet quality standards and key performance indicators (KPIs) Team Management:Lead, mentor, and supervise the QA teamAssign tasks and responsibilities to team membersConduct performance evaluations and provide feedback Quality Control:Oversee testing and inspection processesAnalyze quality data and metrics to identify trends and areas for improvementImplement corrective and preventive actions to address quality issues Process Improvement:Continuously evaluate and enhance quality assurance processesCollaborate with other departments to improve overall product or service qualityStay updated on industry best practices and emerging technologies Stakeholder Management:Collaborate with cross-functional teams to address quality concernsCommunicate quality standards and expectations to all relevant partiesHandle customer complaints and feedback related to quality issues Training and Development:Develop and conduct quality-related training programs for employeesPromote a culture of quality awareness throughout the organizationAbout You
You’re a fit for the role of Manager, QA Engineering if your background includes:
Minimum of 10+ years working in quality assurance or quality control Experience in developing and implementing quality management systems Familiarity with quality assurance methodologies and best practices At least 4+ years in a supervisory or management role within QA Experience leading and mentoring QA teams Track record of successful project management in quality-related initiatives Proven ability to identify, analyze, and resolve quality issues Experience in collecting, analyzing, and interpreting quality metrics and data Understanding of customer satisfaction metrics and improvement strategies Skill in preparing and presenting quality reports to management Track record of fostering a quality-focused culture within an organization Demonstrated a history of driving continuous improvement in quality processes Experience in staying current with evolving quality standards and technologies#LI-KP1
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
More information about Thomson Reuters can be found on .
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