Quality Analyst

4 months ago

Gurugram, India Egon Zehnder Full time
The Company

Egon Zehnder (www.egonzehnder.com) is the world’s preeminent leadership advisory firm, inspiring leaders to navigate complex questions with human answers. We have more than 560 consultants who bring together vast industry experience and diverse insight, operating globally through 63 offices in 36 countries spanning across Europe, the Americas, Asia Pacific, the Middle East, and Africa. We believe that together we can transform people, organizations, and the world through leadership. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. We collaborate as One Firm across industries and geographies, leveraging strengths of every colleague and operate as a private partnership independent of any outside interests.

Knowledge Centre India (KCI)

Knowledge Center India (KCI) is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value-added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups, and the Management across all aspects of the firm's business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many mission critical elements.

Requirements

Key Responsibilities:
  • Quality planning: Recommend, implement and monitor preventative and corrective actions to reduce the error count and improve the teams overall quality score
  • Quality audits: Perform audits to ensure quality of information entered in the database is free from error
  • Quality review: Based upon performance, identify team members and conduct quality review meetings
  • Team queries: Address team queries to ensure data entered in the database is in sync with office guidelines/ global data standards
  • Team huddle: Prepare data and conduct team huddle including:
  1. Transfer knowledge – refresher/ new guidelines received from offices
  2. Share best practices to avoid errors
  3. Present business case on client feedbacks and possible ways of avoiding them
  • Reporting: Compile and publish reports as per the process requirements
  • Process training: Conduct knowledge transfer sessions with new joiners and help them go live
  • Interact with clients: Communicate directly with client w.r.t query/ clarity on request instructions
  • Manage client escalations: RCA of customer complaints, taking correcting actions, sharing of feedback with concerned team members and sharing the closure report with the stakeholder

What will you need to succeed?

  • Personality: Self-driven, result-oriented with a positive outlook and having attention to detail. A natural forward planner who critically assesses own performance
  • Quality Focus: Adhere to quality standards and be quality conscious. Must possess strong attention to detail and problem-solving ability
  • Strong Client Focus: Understand client’s requirement and believe in “Client first” always
  • Team Player: Adapt to team and collaborate
  • Communication Skills: Strong verbal and written communication
  • Flexible to work in shifts: Morning (7:00 am to 4:00pm) and Evening (3:00pm to 12:00pm)
  • Work from office: Should be ready to work from office as per the company policy
  • Educational Qualification: Graduate
  • Additional Certifications (preferred): Six Sigma, Continuous Process Improvement, Quality Management

Benefits

Benefits which make us unique

At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you

Benefits Highlights:
  • 5 Days working in a Fast-paced work environment.
  • Work directly with the senior management team
  • Reward and Recognition
  • Employee friendly policies
  • Personal development and training
  • Health Benefits, Accident Insurance
Potential Growth for you

We will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your manager who will act as your career coach and guide you in your career goals and aspirations.

Location

The position is based at Egon Zehnder’s KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32

EZ Commitment to Diversity & Inclusion

Egon Zehnder aims for a diverse workplace and strives to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion, or remuneration.

Egon Zehnder is an Equal Opportunity Employer

Egon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

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