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Hostess

2 months ago

Guwahati, India AccorHotel Full time
Job Description

Reporting to the Food and Beverage Manager, responsibilities and essential job functions include but are not limited to the following:

  • Report to duty punctually, in full uniform according to appearance and grooming standards
  • Promote and maintain a positive working relationship at all times with all the Colleagues of Outlet and Fairmont Dubai
  • Consistently offer professional, friendly and warm service
  • Demonstrate a complete understanding of policies, procedures and set service standards as outlined in Fairmont Dubai handbook and Outlet Colleague Resource Guide
  • Follow all standards and directions as given by Outlet management and as outlined in the Job Task Checklist
  • Have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
  • Have knowledge of all menus and offerings are necessary in order to understand the server’s tasks on micros
  • Understand shift end reports, have knowledge of non-cash / cash transactions and procedures for depositing monies into safe or collecting due backs
  • Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience
  • Understand how to operate all the equipment used in the outlet
  • Fully understand and follow the hotel’s recycling program and procedures
  • Actively participate in all health and safety procedures for outlet and the entire hotel
  • Follow all of safety and sanitation policies when handling food and beverage
  • Carry out any miscellaneous duties and responsibilities as requested by Manager pertaining to total quality service delivery 

Qualifications

  • Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills

  • Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people

  • Proficient in the English language (verbal & written), additional languages are an asset

  • Must be able to handle a multitude of tasks in an intense, ever-changing environment

  • Must be flexible in terms of working hours, and able to work with little or no supervision

  • Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills

  • Must be computer literate in Microsoft Windows and MS Office suite

  • Able to type 25 words per minute 

Physical Aspects of Position (include but are not limited to):

  • Frequent standing and walking throughout shift
  • Frequent kneeling, pushing, pulling, sittings