Hostess

4 weeks ago


Guwahati, Assam, India AccorHotel Full time
Job Summary

We are seeking a highly skilled and enthusiastic Hostess to join our team at AccorHotel. As a Hostess, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities
  • Ensure prompt and efficient service to guests, adhering to our high standards of quality and attention to detail.
  • Manage the front-of-house area, including the reception, lobby, and dining areas, to maintain a clean and organized environment.
  • Coordinate with the Food and Beverage Manager to ensure seamless service and communication with the kitchen and other departments.
  • Develop and maintain a positive working relationship with all colleagues, promoting a culture of teamwork and collaboration.
  • Stay up-to-date with menu offerings, promotions, and special events to provide accurate information to guests.
  • Participate in pre-shift meetings to review the day's schedule, discuss any concerns or issues, and receive feedback and coaching.
  • Contribute to the overall success of the hotel by actively participating in health and safety procedures, adhering to safety and sanitation policies, and following recycling procedures.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong organizational and time management skills, with the ability to multitask and prioritize tasks.
  • Proficient in Microsoft Windows and MS Office suite, with the ability to learn new systems and technologies.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
Physical Aspects of the Position
  • Frequent standing and walking throughout the shift.
  • Frequent kneeling, pushing, pulling, and sitting.
Working Conditions

This is a full-time position, with no remote work options.


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