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Customer Care Analyst
3 months ago
About the Role
Work closely with other Customer Care analysts to ensure our customers’ inquiries are efficiently followed up on Handle an incoming case queue and help resolve customer issues in a timely manner, if needed go on customer call. Clearly and succinctly detail communications to customers. Liaison between the customer and our internal teams to ensure the customers’ needs are being met Prioritize and raise customer issues as the need arisesAbout You
Basic Qualifications
Minimum of 3 years experience in a customer service role from a similar industry Bachelor degree or equivalent experience; business or technical degree Solid computer skills (Excel, Word, Powerpoint, software applications) Effective communication skillsAdditional Qualifications
Able to absorb new concepts and technologies quickly Attention to detail and able to keep track of lots of data effectively Excellent teammate who will work across the organization and company to continue improving the way we serve our customers Ability to collaborate and build positive relationships Customer-focused demeanor and the capacity to adjust to and handle various personalities Possess a proactive strategy for assistance Excellent verbal and written communication skills. Ability to understand and interpret data from multiple sources Efficiently research customer issues and questions with a follow through to resolution. Should be able to meet or exceed customer satisfaction goals and metrics, such as response time, time to resolution rate, customer ratings. Maintaining a positive and empathetic attitude to create a positive customer experience. Ability to work in a fast paced, dynamic, and upbeat environment Forward-thinking individual who will analyze and improve current processes Continuous Learning: Staying on top of industry trends, customer care best practices, and company policies and procedures. Actively participating in training sessions and skill development programs to enhance product knowledge, customer service skills, and problem-solving abilities.