Program Manager, MSP
3 weeks ago
who we are . . .
For over two decades, CQ fluency has offered a full suite of culturally relevant language solutions tailored to regulated industries such as healthcare and life sciences in over 200 languages. Our game changing approach to language technology, centralization and change management as well as our expert service and inclusive culture has garnered global recognition and invaluable respect from our partners/customers. Our expertise lies in harnessing the power of Cultural Intelligence (CQ) through our team of subject matter experts, who skillfully blend meaning and feeling to foster genuine human connections. We leverage our CQ with customized, best in class technologies to not only address the intricacies of cultural nuances, but to optimize productivity. With an unwavering commitment to delivering an exceptional customer experience and adhering to ISO 9001 and ISO 17100 certified processes, we consistently deliver the highest level of quality.
CQ fluency has achieved remarkable growth as one of America's fastest-growing private companies, securing a spot on the esteemed Inc. 5000 list for ten years. As an MBE (minority owned business enterprise), we are on a mission to improve lives by giving people a chance to be understood and ultimately creating a more accessible, inclusive, and linguistically equitable world.
who we need . . .
We are looking for a program manager with a background in Life Science translation management to oversee deployment, reporting, and communications for a program office centralizing translation orders for a global pharma company. The role involves managing translations across clinical trials, regulatory affairs, medical devices, marketing, and eLearning. The ideal candidate will have excellent customer interaction skills, experience working with clients and suppliers to address challenges, and the ability to develop effective solutions.
what we need you to do . . .
- Lead deployment of the MSP from program initiation through steady state
- Create and implement MSP deployment plans, including communications and risk management plan
- Lead client meetings and program deployment status updates
- Facilitate direct communication between all stakeholders, internal and external
- Prepare program communications, including status reports, financials, business updates, and newsletter content
- Lead implementation/customization of program reporting solution
- Provide weekly, monthly and quarterly reporting to key stakeholders
what we want you to have . . .
- Project Management Professional (PMP) designation preferred but not required
- Minimum ten years of experience delivering complex projects
- Strong leadership, collaboration, problem-solving, and negotiation skills
- Demonstrated success in managing large scale projects as main point of contact
- Outstanding verbal and written communication skills
- Verbal and written fluency in a foreign language a plus
- Four-year college degree from an accredited institution, Masters or MBA a plus
- Advanced data analysis skill, Microsoft Office, including hands-on experience with Excel VBA, Python, and Power BI
what is our culture . . .
Exceptional. Different. Compassionate. Fun. Happy
CQ fluency is a “people centric” company. We not only value our clients and vendors, we also value and love our employees. Our team is passionate, energetic, and possesses exceptional skill sets. We know our team is our #1 asset and we are committed to their professional growth. We foster a dynamic environment where employees are empowered to exceed our expectations to drive their careers forward. Our employees are passionate and build lasting relationships with each other and our clients. Our environment is collaborative, casual, and FUN
CQ fluency values and supports individuals with diverse backgrounds and abilities. We provide reasonable accommodation to employees with disabilities. We are committed to creating and maintaining an inclusive work environment.
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