Manager Social Media

2 months ago


Gurugram, India IndiGo Full time
  • Have sound understanding of all major social media platforms (Facebook, Instagram, Twitter, Linkedin, YouTube, Tripadvisor)
  • Excellent written & verbal communication & negotiation. Content writing ability will be preferred.
  • Understand and address consumer queries effectively and actively on social media platforms. Pacify the customers/social audience/influencers by giving proper resolutions in line with policies and empowerment.
  • Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different departments.
  • Actively draft and publish communication for pro-active social care for customers.
  • Flag off and report perceived threat on social media to the larger social group and stay prepared with media statement.
  • Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with sensitive cases.
  • Tag/Categorize the cases as per the respective departments.
  • Share feedback with the respective departments/Airport wherever required.
  • Build brand love and drive positive engagement on social media platforms.
  • Manages social media volume with consistency and to manage their own quality of responses.
  • Develops engaging, creative, innovative content/ideas for regularly scheduled posts, which enlighten audiences and promote brand-focused messages.
  • Strong people management and leadership skills. Demonstrate problem solving abilities
  • Ability to assess staff strengths and developmental needs. Driving productivity, quality & CSAT scores
  • Conduct benchmarking reports/ exercises based on industry and cross industry observations

Qualification/Experience:


  • Bachelor's or Master's Degree with upto 5 yrs of experience.
  • Relevant experience in Customer Services, Complaints Handling, Online Reputation Management, Content Writing - ORM is Preferred.




  • Gurugram, Haryana, India Canopus Media Full time

    Assist in managing social media platforms, curate engaging content, and foster community interaction. Develop creative assets, implement posting schedules, and analyze performance metrics. Contribute to brand visibility and online presence through innovative content creation and strategic social media management. **Salary**: ₹10,000.00 - ₹12,000.00 per...

  • Social Media Intern

    1 hour ago


    Gurugram, Haryana, India Adworth Media Pvt Ltd Full time

    **Job Title: Social Media Intern / Internship (3 months )** **Job Location: Sector 61, Gurgaon (WFO)** **Salary: Paid Internship** We are seeking a dynamic and creative Social Media Intern to join our team. As a Social Media Intern, you will work closely with our Social Media Managers, Graphic Designers, and assist with influencer marketing initiatives....


  • Gurugram, India Moksha Media Group Full time

    We are looking for Social Media & Public Relation Specialist.Designation- Social Media & PR SpecialistExp- Min 2-3 yearsSalary- Max 7 Lacs per annumLocation- GurgaonJob Description- Social Media & PR SpecialistJob Profile:Strategic Planning: Develop comprehensive PR strategies to promote Media services, web3 technologies, metaverse projects, digital...


  • Gurugram, India Moksha Media Group Full time

    We are looking for Social Media & Public Relation Specialist.Designation- Social Media & PR SpecialistExp- Min 2-3 yearsSalary- Max 7 Lacs per annumLocation- GurgaonJob Description- Social Media & PR SpecialistJob Profile:Strategic Planning: Develop comprehensive PR strategies to promote Media services, web3 technologies, metaverse projects, digital...


  • gurugram, India Moksha Media Group Full time

    We are looking for Social Media & Public Relation Specialist. Designation- Social Media & PR Specialist Exp- Min 2-3 years Salary- Max 7 Lacs per annum Location- Gurgaon Job Description- Social Media & PR Specialist Job Profile: Strategic Planning: Develop comprehensive PR strategies to promote Media services, web3 technologies, metaverse projects, digital...


  • Gurugram, Haryana, India Canopus Media Full time

    seeking a social media handler with strong content writing skills to create engaging, on-brand content for our social media platforms. **Salary**: ₹8,000.00 - ₹12,000.00 per month Schedule: - Day shift Work Location: In person


  • Gurugram, Haryana, India Canopus Media Full time

    seeking a social media handler with strong content writing skills to create engaging, on-brand content for our social media platforms. **Salary**: ₹8,000.00 - ₹15,000.00 per month Schedule: - Day shift Work Location: In person **Speak with the employer** +91 9205883041


  • Gurugram, India MTAP Technologies Full time

    Job Description We are looking for a passionate and experienced Social Media Manager to join our team. The ideal candidate will be responsible for developing and implementing our social media strategy to enhance our online presence and improve our brand reputation, marketing and sales efforts. You will be working closely with the marketing team to ensure...

  • Social Media Manager

    4 weeks ago


    Gurugram, India Reinforcement Consultants Full time

    Key Responsibilities:Develop and execute comprehensive social media strategies to drive engagement, increase brand awareness, and grow our social media following.Manage all social media channels, including Facebook, Instagram, Twitter, LinkedIn, YouTube, and others, ensuring consistent brand messaging and content quality.Create and curate high-quality,...

  • Social Media Manager

    4 weeks ago


    gurugram, India Reinforcement Consultants Full time

    Key Responsibilities: Develop and execute comprehensive social media strategies to drive engagement, increase brand awareness, and grow our social media following. Manage all social media channels, including Facebook, Instagram, Twitter, LinkedIn, YouTube, and others, ensuring consistent brand messaging and content quality. Create and curate high-quality,...

  • Social Media Manager

    3 weeks ago


    Gurugram, India RRA Project Management Pvt. Ltd. Full time

    Company DescriptionRRA Project Management Pvt. Ltd. is a multidisciplinary team of Project Management Professionals based in Gurugram. Established in 1993 by Mr. Rajesh Rishi, the company provides a wide range of services including Project Planning, Monitoring, Information System, Quantity Surveying, and Contracts. With experience in working with foreign...

  • Social Media Manager

    3 weeks ago


    Gurugram, India RRA Project Management Pvt. Ltd. Full time

    Company DescriptionRRA Project Management Pvt. Ltd. is a multidisciplinary team of Project Management Professionals based in Gurugram. Established in 1993 by Mr. Rajesh Rishi, the company provides a wide range of services including Project Planning, Monitoring, Information System, Quantity Surveying, and Contracts. With experience in working with foreign...

  • Social Media Manager

    3 weeks ago


    gurugram, India RRA Project Management Pvt. Ltd. Full time

    Company Description RRA Project Management Pvt. Ltd. is a multidisciplinary team of Project Management Professionals based in Gurugram. Established in 1993 by Mr. Rajesh Rishi, the company provides a wide range of services including Project Planning, Monitoring, Information System, Quantity Surveying, and Contracts. With experience in working with foreign...

  • Social Media Manager

    4 weeks ago


    gurugram, India WebBuddy LLC Full time

    Company DescriptionWebBuddy LLC is not just a web design and development agency, but also a trusted partner in shaping online presence. With a team of expert developers, creative designers, and strategic thinkers, WebBuddy transforms ideas into digital realities for clients across the globe. They deliver top-notch, customized web solutions that drive...

  • Social Media Manager

    22 hours ago


    Gurugram, India GrowthNeeti Full time

    Name - Social Media ManagerJob type - Work From Office Office Location - Gurgaon At GrowthNeeti, we are a team of young, dynamic professionals who believe in blending ancient wisdom with modern innovation to guide businesses, individuals, and startups towards sustainable growth and success. With a focus on the future and a deep understanding of the needs...


  • Gurugram, India GrowthNeeti Full time

    Name - Social Media ManagerJob type - Work From Office Office Location - Gurgaon At GrowthNeeti, we are a team of young, dynamic professionals who believe in blending ancient wisdom with modern innovation to guide businesses, individuals, and startups towards sustainable growth and success. With a focus on the future and a deep understanding of the needs...

  • Social Media Manager

    22 hours ago


    Gurugram, India Netpuppys Full time

    We are a Young Digital Marketing Startup looking for passionate team members who can also be a part of building a tech based solution for Digital Marketing at Netpuppys.The average of team members in our company is 24 and we love Digital geeks who can help in creating a buzz for our clients from all domains.A Social Media Manager can go as wild as possible...

  • Social Media Manager

    5 hours ago


    gurugram, India Netpuppys Full time

    We are a Young Digital Marketing Startup looking for passionate team members who can also be a part of building a tech based solution for Digital Marketing at Netpuppys. The average of team members in our company is 24 and we love Digital geeks who can help in creating a buzz for our clients from all domains. A Social Media Manager can go as wild as possible...

  • Social Media Manager

    19 hours ago


    Gurugram, India Netpuppys Full time

    We are a Young Digital Marketing Startup looking for passionate team members who can also be a part of building a tech based solution for Digital Marketing at Netpuppys.The average of team members in our company is 24 and we love Digital geeks who can help in creating a buzz for our clients from all domains.A Social Media Manager can go as wild as possible...


  • gurugram, India The Alpha Agency Full time

    Introduction : We are looking for a dynamic and results-driven Social Media Manager to join our creative marketing agency. As a Social Media Manager, you will be responsible for successfully executing social media campaigns for multiple brands. Your role will encompass responsibilities including understanding the client's needs, planning, overviewing the...