Batch & Console Monitoring Operator AS400
3 weeks ago
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Responsible for monitoring, operation and maintenance of Windows/Unix based systems across server infrastructure with high availability solutions. First point of contact for the client. Escalates problem incidents to responsible authorities, implements infrastructure changes, requests, security and project management processes.
Who You Are
Essential Roles & Responsibilities:
Provide batch job support.
Release agreed batch job per job sheet or adhoc request.
Monitoring batch job status including overrun / msgw / not started / fail etc
Reporting, monitor the batch job status and report to support team per instruction and raise ticket.
Recover issue job per operation manual or instruction from pc/app team, including job rerun / force completed / on-hold / off-hold / release etc
Provide system monitoring support.
Monitor console and email to detect alert/event and do regular health check.
Follow operation manual to determine whether next action required.
Follow procedure to call engineer for immediate action , open incident ticket & assign to concerned team & send email
Informed IPC & Management Team for major incident reporting.
Required Professional and Technical Expertise:
Have knowledge of batch job run.
Familiar with basic operations on platform Windows / Linux / AS400
Have deep knowledge of infra system monitoring.
Familiar with console monitoring tool like netcool / datadog / nagios / Dynatrace etc
Familiar with job schedule tool autosys / Control-M /Quartz
Familiar with ticketing system Service-Now.
Follow instruction and operation manual strictly.
Able to work shift to support 24*7 service.
Good working attitude and communication skill.
Ability to work under pressure.
Target oriented and self-driven.
Qualification:
Bachelor’s degree in Computer Science, Information Technology, or related technical field.
At least 5 years’ experience in IT industry.
English: Fluent in communication.
Certificates/Credentials of platform foundation.
Good communication and team collaboration.
Problem Solving:
Recognize complex problems related to functional objectives. Analyze situations and implement solutions, or develop new system elements, procedures or processes. Creativity and judgment applied to developmental work on different projects within the business environment.
Candidate have to work in customer work hours- Asia Pacific (weekends and holidays as oncall staff).
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
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