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Process Associate

3 months ago

Hyderabad, India RealPage, Inc. Full time

SUMMARY

The role requires to ensuring the missing bills retrieved by front line vendor account specialists would be dropped and uploaded in the VES system in a timeline manner. The position ensures timely processing of all client utility invoices by retrieving invoices identified by the Invoice Processing system as past their expected receive date and by processing those invoices once retrieved.

PRIMARY RESPONSIBILITIES

Batches Retrieved invoice in the Shared Drive as Outstanding Invoice ensuring prioritization batching to be done if invoice requires urgent processing Maintains audit of Bad Image Batching Alerts, and reprocessed as needed Retrieves Missing Invoices and manages Vendor Accounts of clients.  Maintain department reporting on Batching and Batched Invoices per vendor account specialist Data entry of invoices within the department’s system Additional projects as required

Retrieves Missing Invoices and manages Vendor Accounts of clients. 

Retrieval process could entail outbound contact to vendors through phone, chat, or email.  Coordinate with different departments to resolve unworked missing invoice alerts and follow-up commitments. Monitor Outstanding Invoices for their assigned clients ensuring that the critical missing invoices are being worked on and responded in accordance with the expected turn around time.  Monitor the missing invoice alerts queue in the department’s operational system to identify and resolve outstanding problem items. Resolve items within the departments target SLS. Monitor and action problem items submitted by clients and other Velocity departments to the group’s mailbox. Resolve items within the departments target SLS. Maintain department reporting on client missing Bill status Data entry of invoices within the department’s system Additional projects as required