Assistant Manager EXL/AM/1016017

4 weeks ago

Gurugram, India exl Full time

Job Description

The key responsibilities of this role will beScheduler, forecaster & Capacity Planner -1 PositionCriteriaQualification-any Bachelor's degree (Business Administration, Statistics, or related field would be added adventage)6+ years of prior experience of WFM functions is must (specifically shift scheduling/forecasting, Reporting & Client & Team Management experience)
Proven IEX Workforce Management system experience.
Strong analytical skills and proficiency in eGain and Power BI.
 Ability to thrive in a fast-paced environment, team management and other multiple priorities effectively.Must have excellent written and verbal communication skills and detail-oriented.Must have excellent knowledge of
Business/WFM Tools/Apps: WFM Tools, AWS, IEX, EGain & ERLANG methodology
 MS-Excel, Power BI where Coding skill will be added advantage.Shift: Flexible in shifts (24X7)Roles & Responsibilities1. Utilize IEX Workforce Management system for scheduling frontline staff, ensuring adherence to service level agreements & Capacity Planning.2. Develop comprehensive capacity plans based on historical data and collaborate with stakeholders to meet evolving demands.3. Design and maintain reports using Power BI , eGain and other WFM Tools, analyzing data to drive informed decision-making.4. Monitor real-time data for adherence to schedules and optimize resource allocation.5. Continuously evaluate scheduling processes for efficiency gains and implement best practices.6. Team leading and other Management related activities.

  • Assistant Manager EXL/AM/1043012

    7 days ago

    gurugram, India exl Full time

    Job Description EXL Decision Analytics EXL Decision Analytics EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates...

  • Assistant Manager EXL/AM/1043012

    7 days ago

    Gurugram, India exl Full time

    Job Description EXL Decision Analytics EXL Decision Analytics EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates...

  • Assistant Manager EXL/AM/998222

    4 weeks ago

    Gurugram, India exl Full time

    Job Description EXL Decision Analytics EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation,...

  • Assistant Manager EXL/AM/998222

    4 weeks ago

    gurugram, India exl Full time

    Job Description EXL Decision Analytics EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation,...

  • Assistant Manager EXL/AM/1018820

    4 weeks ago

    gurugram, India exl Full time

    Job Description EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation, benchmarking, BPO,...

  • Assistant Manager EXL/AM/1018820

    4 weeks ago

    Gurugram, India exl Full time

    Job Description EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation, benchmarking, BPO, consulting,...

  • Assistant Manager EXL/AM/1021054

    6 days ago

    gurugram, India exl Full time

    Job Description EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation, benchmarking, BPO,...

  • Assistant Manager EXL/AM/1021054

    1 week ago

    Gurugram, India exl Full time

    Job Description EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation, benchmarking, BPO, consulting,...

  • Assistant Manager EXL/AM/1016017

    4 weeks ago

    gurugram, India exl Full time

    Job Description The key responsibilities of this role will beScheduler, forecaster & Capacity Planner -1 PositionCriteriaQualification-any Bachelor's degree (Business Administration, Statistics, or related field would be added adventage)6+ years of prior experience of WFM functions is must (specifically shift scheduling/forecasting, Reporting &...

  • Assistant Manager EXL/AM/1040206

    4 weeks ago

    Gurugram, India exl Full time

    Job Description Requirements for these open roles are below.  No of Requirements: 4-5 positions Location: Gurgaon; Must attend office for 3 times in a week Active payroll in EXL Must have good understanding of how credit card industry works and banking domain. Proficient in Hive and PySpark Good Analytics Experience and ability to explore...

  • Lead Assistant Manager EXL/LAM/1071472

    4 days ago

    gurugram, India exl Full time

    Job Description EXL Decision Analytics EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation,...

  • Lead Assistant Manager EXL/LAM/1071472

    5 days ago

    Gurugram, India exl Full time

    Job Description EXL Decision Analytics EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation,...

  • Lead Assistant Manager EXL/LAM/1004897

    4 weeks ago

    gurugram, India exl Full time

    Job Description EXL Decision Analytics EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation,...

  • Lead Assistant Manager EXL/LAM/1004897

    4 weeks ago

    Gurugram, India exl Full time

    Job Description EXL Decision Analytics EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation,...

  • Lead Assistant Manager EXL/LAM/1022611

    4 weeks ago

    Gurugram, India exl Full time

    Job Description EXL Decision Analytics EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation,...

  • Lead Assistant Manager EXL/LAM/1022611

    4 weeks ago

    gurugram, India exl Full time

    Job Description EXL Decision Analytics EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation,...

  • Lead Assistant Manager EXL/LAM/1073222

    5 days ago

    Gurugram, India exl Full time

    Job Description EXL Decision Analytics EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation,...

  • Lead Assistant Manager EXL/LAM/1055537

    5 days ago

    Gurugram, India exl Full time

    Job Description Analytics  EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation, benchmarking, BPO,...

  • Lead Assistant Manager EXL/LAM/1073232

    5 days ago

    Gurugram, India exl Full time

    Job Description Decision Analytics EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation,...

  • Lead Assistant Manager EXL/LAM/1017396

    4 weeks ago

    Gurugram, India exl Full time

    Job Description Decision Analytics EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation,...