Director Quality/Service Excellence and Compliance- Audits
3 months ago
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Computer ScienceTravel Percentage :
5 - 10%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
This role is a part of our Quality Team.
What you will be doing
- Independent process audit & compliance verification
- Leading issue mitigation for operational breaks, identify root cause, make recommendations for future prevention
- Provide governance to ensure remediation and improvements.
- Facilitate project teams in closure of verification gaps
- Ensure readiness of internal and external clients for any Audits & Compliance review with metrics
- Generate and report QCA related metrics and share the status review with senior Leaders in management
- Oversees key projects, processes and performance reports, data and analysis
- Ensure that the best use of resources to meet goals is established and maintained
- Other related duties assigned as needed
What you bring:
- Expertise in Transactional Quality (Front/Back office), Analytical Skills and Stakeholder Management
- Experience in wealth & retirement
- Should have exposure of Quality Tools / Quality insights
- Quality transformation projects using speech analytics
- Exposure to various call recording and monitoring software- NICE, Verint, etc..
- Thorough knowledge and experience conducting risk analyses, quality assessments, audits and/or studies and implementing successful process improvement programs
- Should be good at problem solving and debugging with good analytical skills
- Ability to succeed in an agile work environment where cross-functional teams work closely together to ensure requirements are met or exceeded
- Excellent stakeholder management, conflict management skills and ability to influence as a thought leader in QA space
Added bonus if you have:
- Knowledge of FIS’ products and services
- Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
- Knowledge of financial services industry
- Knowledge of basic financial analysis principles and ratios
What we offer you
- An exciting opportunity be a part of World’s Leading FinTech Product MNC
- To be a part of vibrant team and to build up a career on core banking/payments domain
- Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities – FIS is your final career step
- A broad range of professional education and personal development opportunities
- Time to support charities and give back in your community
- Valuable internal opportunities to showcase your talent on Fine Arts/Sports/Fitness etc
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
-
Gurugram, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 5 - 10%Are you curious, motivated, and forward-thinking? At FIS youâll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...
-
Director- Audit and Advisory
2 weeks ago
Gurugram, India SW India Full timeCompany DescriptionSW India is a member firm of ShineWing International, a global organization that provides advisory, assurance, tax, accounting, and outsourcing services. With a proven record of 30 years of professional services development, SW International has experienced dynamic international expansions, implemented advanced technologies, and built a...
-
Director-Audit
4 days ago
gurugram, India AMEX Full timeYou Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...
-
Director-Audit
2 weeks ago
Gurugram, India AMEX Full timeYou Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...
-
Director-Audit
2 weeks ago
gurugram, India AMEX Full timeYou Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...
-
Director – Corporate Services
4 months ago
Gurugram, India Corporation Service Company Full timePosition Title : Director Corporate Services Location : Gurugram, Haryana Work Hours : 45 hours per week Work Mode : Onsite Position Overview: We are seeking an accomplished professional to join our leadership team as a Director, responsible for driving Global Business Development, Financial Strategy, and providing overall leadership in...
-
Director – Corporate Services
4 months ago
gurugram, India Corporation Service Company Full timePosition Title : Director Corporate Services Location : Gurugram, Haryana Work Hours : 45 hours per week Work Mode : Onsite Position Overview: We are seeking an accomplished professional to join our leadership team as a Director, responsible for driving Global Business Development, Financial Strategy, and providing overall...
-
Director – Corporate Services
4 days ago
gurugram, India Corporation Service Company Full timePosition Title : Director Corporate Services Location : Gurugram, Haryana Work Hours : 45 hours per week Work Mode : Onsite Position Overview: We are seeking an accomplished professional to join our leadership team as a Director, responsible for driving Global Business Development, Financial Strategy, and providing overall leadership in...
-
Director, Compliance
4 months ago
Gurugram, India GLG Full timePosition Summary The GLG Compliance team is looking to hire a Gurugram-based Director of Compliance. This is an excellent opportunity for an experienced, client-centric professional to lead, coach, and support local compliance professionals, drive exceptional performance, take a primary role in assessing and implementing process improvements, and...
-
Director, Compliance
3 months ago
gurugram, India GLG Full timePosition Summary The GLG Compliance team is looking to hire a Gurugram-based Director of Compliance. This is an excellent opportunity for an experienced, client-centric professional to lead, coach, and support local compliance professionals, drive exceptional performance, take a primary role in assessing and implementing process improvements, and...
-
Director, Compliance
4 days ago
gurugram, India GLG Full timePosition Summary The GLG Compliance team is looking to hire a Gurugram-based Director of Compliance. This is an excellent opportunity for an experienced, client-centric professional to lead, coach, and support local compliance professionals, drive exceptional performance, take a primary role in assessing and implementing process improvements, and...
-
Director, Compliance
4 months ago
Gurugram, India GLG Full timePosition Summary The GLG Compliance team is looking to hire a Gurugram-based Director of Compliance. This is an excellent opportunity for an experienced, client-centric professional to lead, coach, and support local compliance professionals, drive exceptional performance, take a primary role in assessing and implementing process improvements, and engage...
-
Director, Compliance
4 days ago
gurugram, India GLG Full timePosition Summary The GLG Compliance team is looking to hire a Gurugram-based Director of Compliance. This is an excellent opportunity for an experienced, client-centric professional to lead, coach, and support local compliance professionals, drive exceptional performance, take a primary role in assessing and implementing process improvements, and engage...
-
Director, Compliance
4 months ago
gurugram, India GLG Full timePosition Summary The GLG Compliance team is looking to hire a Gurugram-based Director of Compliance. This is an excellent opportunity for an experienced, client-centric professional to lead, coach, and support local compliance professionals, drive exceptional performance, take a primary role in assessing and implementing process improvements, and engage...
-
GroupM OOH Solutions | Director
3 weeks ago
Gurugram, India GroupM Full timeDescription Position at GroupM Overview of job GroupM is the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Director - Compliance to join us. At GroupM APAC, our people are our strength, which is why fostering a culture of...
-
Gurugram, India NetApp Full timeTitle: Sr Director of NetApp's Finance Center of Excellence (COE) Location: Bangalore, Karnataka, IN, 560071 Requisition ID: 127220 Position SummaryThe Senior Director of NetApp’s Finance Center of Excellence(COE) leads and manages a large team of professionals that deliver global finance operations including Accounting and Financial Reporting,...
-
IndiGo - Associate Director - Internal Audit
4 weeks ago
Gurugram, India IndiGo Full timePosition Associate Director - Internal AuditQualification: CA / MBAExperience: 14-18 years post qualification experience. Candidates preferably with Aviation Background or from Big 4 only.Job Description:- Excellence in leading large internal audits, Compliance and Risk Management team- Design a systematic process for annual and quarterly audit scheduling...
-
IndiGo - Associate Director - Internal Audit
2 weeks ago
Gurugram, India IndiGo Full timePosition Associate Director - Internal AuditQualification: CA / MBAExperience: 14-18 years post qualification experience. Candidates preferably with Aviation Background or from Big 4 only.Job Description:- Excellence in leading large internal audits, Compliance and Risk Management team- Design a systematic process for annual and quarterly audit scheduling...
-
Gurugram, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Associate Director/Director
6 months ago
gurugram, India Paradise Placement Consultancy Full timeJob Description: Indirect Tax Compliance: GST & Service Tax ? Working and updated knowledge on Goods and Services Tax Act. ? GST Consultancy. ? Advisory and providing Opinion on GST to clients on various topics. ? On call Tax advisory with respect to various queries and issues under the GST law. ? GST routine compliance. ? Preparing and filing...