Vendor Manager

3 months ago

Pune, India Rikaian Technology Full time

AboutCompany:

Rikaian Technology is aglobal multilingual technology solutions providing company. We workclosely to identify our clients challenges in digital contentstrategy and help them to grow reach and engagement by overcominglanguage barriers. Our innovative platforms that handle Audio/Videofiles and Documents are innovatively designed with patentedfeatures to handle 20file formats and 60 global languages. With1100 global resources (direct indirect) supported by latest AItechnology for localization offers a perfect blend to engendercontent that helps our customersgrow.

JobDescription:

The Vendor Managerwill play a crucial role in managing relationships with our networkof language service vendors ensuring the timely delivery ofhighquality language solutions that meet our clients needs. Theideal candidate will have a strong understanding of the languageservice industry excellent communication skills and the ability tobuild and maintain strategic
partnerships withvendors.

Tasks

Rolesand Responsibilities:

1. VendorRelationship Management:
Develop and maintain strongrelationships with existing language service vendors.
Identify and onboard new vendors to expand and diversify the vendorpool.
Negotiate contracts rates and terms with vendors toensure costeffective and highquality services.

2.Vendor Performance Monitoring:
Monitor vendor performanceagainst key performance indicators (KPIs) such as qualityturnaround time and customer satisfaction.
Implementperformance improvement plans as needed to address any issues orconcerns.
Conduct regular vendor evaluations and providefeedback to vendors to drive continuous improvement

3. Project Coordination:
Collaboratewith project managers and other internal stakeholders to ensurethat vendor assignments are aligned with project requirements andtimelines.
Allocate projects to vendors based on theirareas of expertise availability and performance history.
Act as the main point of contact for vendors addressing anyquestions or concerns they may have during the projectlifecycle.

4. Vendor Development:
Provide training and support to vendors on company policiesprocedures and tools.
Identify opportunities for vendordevelopment and collaborate with vendors to enhance their skillsand capabilities.
Stay informed about industry trendstechnologies and best practices to support vendor developmentinitiatives.

Requirements

SkillsSet:

Proven experience in vendormanagement preferably in the language service industry.
Strong negotiation and contract management skills.
Excellent communication interpersonal and relationshipbuildingskills.
Ability to multitask and prioritize tasks in afastpaced environment.
Proficiency in using vendormanagement systems and other relevant software.
Fluencyin multiple languages (desired but not required).

Qualification:Bachelors degree in business administration or a relatedfield.

IndustryType:Language/Localization

Benefits
  • Healthinsurance
  • PF
  • Booksallowance
  • Employee assistanceprograms
  • 5 days aweek
  • Flexible workhours

Join Rikaian Technology as aVendor Manager Be part of a passionate team ensuring toptier datasecurity and customer service. Lets break language barrierstogether

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