Guest Relationship Executive

4 weeks ago


Ahmedabad, India Fashion TV India Full time
A Guest Relationship Executive (GRE) is aprofessional responsible for managing and maintaining positiverelationships between an organization and its guests or customers.The role is commonly found in the hospitality and serviceindustries such as hotels resorts airlines and othercustomercentric businesses. The specific duties andresponsibilities may vary depending on the industry and company buthere is a general overview of a Guest Relationship Executive jobdescription:Job Title: GuestRelationship Executive(GRE)
JobOverview:A Guest RelationshipExecutive is responsible for ensuring a positive and memorableexperience for guests. They play a crucial role in building andmaintaining strong relationships with customers to enhancesatisfaction andloyalty.
KeyResponsibilities:
  1. GuestServices:
  • Greetand welcome guests upon arrival.
  • Provideinformation about services facilities andpolicies.
  • Handle guest inquiries requests andcomplaints promptly and professionally.
  • Assistguests with checkin and checkoutprocesses.
  1. RelationshipManagement:
  • Buildand maintain positive relationships with guests to encourage repeatbusiness.
  • Anticipate guest needs andproactively address concerns to enhancesatisfaction.
  • Keep accurate records of guestinteractions preferences andfeedback.
  1. ProblemResolution:
  • Handleguest complaints and issues effectively aiming for swiftresolution.
  • Collaborate with other departmentsto address and resolve guest concerns.
  • Followup with guests to ensure satisfaction after problemresolution.
  1. Communication:
  • Communicateeffectively with guests providing clear and conciseinformation.
  • Liaise with other departments tocoordinate special requests and services.
  • Keepguests informed about promotions events and relevantinformation.
  1. CustomerFeedback:
  • Collectand analyze customer feedback to identify areas forimprovement.
  • Share feedback with the managementteam to enhance overall guestexperience.
  1. UpsellingandCrossSelling:
  • Identifyopportunities for upselling and crossselling of services oramenities.
  • Provide information on additionalservices that may enhance the guestexperience.
  1. QualityAssurance:
  • Ensureadherence to quality standards and serviceexcellence.
  • Participate in training programs tostay updated on company policies andprocedures.

Qualificationsand Skills:
  • Bachelorsdegree in Hospitality Management Business or a relatedfield.
  • Excellent communication andinterpersonal skills.
  • Customerfocused with apositive and friendly demeanor.
  • Problemsolvingand conflict resolution abilities.
  • Knowledge ofthe hospitality industry and customer serviceprinciples.
  • Familiarity with reservationsystems and front officeoperations.

Experience:Previousexperience in guest services front desk or a similar customerfacingrole ispreferred.

customer,management,communication,skills



  • Ahmedabad, Gujarat, India Capacité Business Services Full time

    **Profile : Guest Relationship Executive (Female)** **Experience : 0 to 2 Years (Freshers can apply)** **Responsibilities**: - Provide a warm and welcoming experience to all members, guests, and visitors. - Act as a point of contact for members and provide support in resolving any issues or concerns. - Develop relationships with members and build...


  • ahmedabad, India Fashion TV India Full time

    A Guest Relationship Executive (GRE) is aprofessional responsible for managing and maintaining positiverelationships between an organization and its guests or customers.The role is commonly found in the hospitality and serviceindustries such as hotels resorts airlines and othercustomercentric businesses. The specific duties andresponsibilities may vary...


  • Ahmedabad, India Zivaya Wellness Private Limited Full time

    UrgentHiring #jobalert #Hiring Zivaya Wellness Pvt. Ltd is currently hiring for: Designation - Guest Relationship Executive Experience - Min. 1yr (preferred) Location - Ahmedabad and Hyderabad We are looking for someone to be responsible for guest engagement, loyalty, and added business at the spa outlet. **Requirements**: 1. Excellent communication...


  • Ahmedabad, India Marriott International, Inc Full time

    **Job Number** 23193896 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Ahmedabad, Ramdev Nagar Cross Road Satellite Road, Ahmedabad, Gujarat, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Respond to any questions from guests, and follow up with guests to...


  • Ahmedabad, India Sodexo India On-site Services Full time

    Guest Relations executive **EXPERIENCE**: - 2 - 5 years **LOCATION**: - Adani Commerce House 7, near to Vodafone House, Corporate Road, Makarba, Gujarat - 380015 AHMEDABAD GUJARAT 121001 **CONTACT**: - Vinita Manik Kumbhar


  • Ahmedabad, India fork media Full time

    Guest Relations Associate Job description - Guest Relations Associate is responsible for greeting & welcoming the guest in a friendly and professional manner when they arrive, escorting the guest to the room - She/He is accountable for addressing and escalating guest complaints, providing guest information about hotel facilities, programs, and other...


  • Ahmedabad, India Adhaan Solution Pvt. Ltd. Full time

    Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain...


  • Ahmedabad, India QWEEN NETWORK LLP Full time

    **GRE/ Hostess - Job Description** **Responsibilities** - Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and...


  • Ahmedabad, India Arvind SmartSpaces Full time

    **Qualification**: Any Degree /Diploma in Hotel or Hospitality Management **Experience**: Upto 3 Years **Location**: Ahmedabad, Gujarat **Designation**: Executive - Guest Relations Experience : Upto 3 Years **Qualification**: Any Degree /Diploma in Hotel or Hospitality Management **Department**: Sales & Marketing **Reporting To**: Chief Sales Officer...


  • ahmedabad, India Accor Full time

    Company DescriptionJob Description Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Ahmedabad to ensure maximum cooperation,...


  • Ahmedabad, India Accor Full time

    Company Description Job Description Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Ahmedabad to ensure maximum...


  • Ahmedabad, India AccorHotel Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Ahmedabad, Gujarat, India AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Ahmedabad, India Accor Full time

    Company Description Job Description Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service. Ensure to be familiar with all dishes on the menu. In the absence of the Food & BeverageTeam Leader ensure to take guest orders, advice guests on specials menu options. Qualifications Your experience...


  • ahmedabad, India Accor Full time

    Company DescriptionJob Description Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service. Ensure to be familiar with all dishes on the menu. In the absence of the Food & BeverageTeam Leader ensure to take guest orders, advice guests on specials menu options. Qualifications Your experience and...


  • Ahmedabad, India Marriott International, Inc Full time

    **Job Number** 23208472 **Job Category** Food and Beverage & Culinary **Location** Courtyard Ahmedabad Sindhu Bhavan Road, Sindhu Bhawan Road, Bodakdev, Ahmedabad, Gujarat, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serve food courses and alcoholic beverages to guests. Set...


  • ahmedabad, India SMSCloud Hub Full time

    This is a full-time on-site role for a Carrier Relationship Executive at SMSCloud Hub in Ahmedabad. The Carrier Relationship Executive will be responsible for:Building and maintaining relationships with network operators, global hubs, aggregators, and enterprises.  They will ensure seamless transactions and effective communication for our customers across...


  • Ahmedabad, India SMSCloud Hub Full time ₹ 15,000 - ₹ 30,000

    This is a full-time on-site role for a Carrier Relationship Executive at SMSCloud Hub in Ahmedabad. The Carrier Relationship Executive will be responsible for:Building and maintaining relationships with network operators, global hubs, aggregators, and enterprises. They will ensure seamless transactions and effective communication for our customers across...


  • Ahmedabad, India SMSCloud Hub Full time

    This is a full-time on-site role for a Carrier Relationship Executive at SMSCloud Hub in Ahmedabad. The Carrier Relationship Executive will be responsible for:Building and maintaining relationships with network operators, global hubs, aggregators, and enterprises. They will ensure seamless transactions and effective communication for our customers across...


  • Ahmedabad, India BIOTEXUS ENERGY PVT LTD Full time

    Job Title: Client Relations Assistant **Responsibilities**: Relationship Building: Cultivate strong relationships with existing members, understanding their needs and providing personalized assistance to enhance their membership experience. Events and Initiatives: Collaborate with the team to organize and coordinate events, workshops, and seminars to...