Customer Services Executive
3 weeks ago
The Company has successfully diversified its business into other areas of the film industry. The company has a thriving Distribution and Programming business, Mukta Movies Distributors, which has offices across India and has most of the major multiplex chains as partners. The company also recently launched its own chain of Multiplex theatres under Mukta A2 Cinemas. These cinemas operate on an innovative model and focus on delivering quality to patrons. Finally, the company has opened Asia's largest and best Film, Television, Animation and Media School - Whistling Woods International, which continues to create its reputation of high-quality education worldwide. The Institute now has over 2500 graduates successfully placed and 1200+ students currently studying on campus.
The Role
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- You have at least 1 year experience within a Customer Service role, ideally within the Other Services industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong mentor and coach who can build high performing teams
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong team player who can manage multiple stakeholders
What's on Offer?
- A role that offers a breadth of learning opportunities
- Opportunity within a company with a solid track record of performance
- Fantastic work culture
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