Sr Manager

1 month ago

Gurugram, India Genpact Full time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Sr Manager, Insurance Claims

Looking for someone with extensive domain expertise in P&C Insurance - Claims and a proven track record of managing Service Delivery for large operations.

Responsibilities

•Engage with P&C claims leaders to develop strategies to deliver world-class claims outcomes at the intersection of operations, data and technology

•Would be accountable for managing clients and internal stakeholders and partnering with them to successfully drive overall claims initiatives

•Work across internal functional teams to bring in the best-of-breed thinking into developing solutions for the client

•Provide deep domain expertise to Operations, Solutions and Sales teams as you help create engagement strategies with the clients

•Provide deep domain expertise with Data, Tech and AI leaders to create new solutions for the P&C Claims market

•Provide deep domain expertise with Consulting Partners as you engage in advisory services that improve our clients business outcomes

•Drive a culture of continuous risk assessment, mitigation, and appropriate customer communication

•Review the E2E Metrics and identify risks, opportunities, Own the standard process design and control environment

•Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective

•Build impactful customer relationships; improve Net Promoter Score. maintain an existing book of business, and drive revenue growth Qualifications we seek in you

Minimum Qualifications

·Non-Technical Graduate.

·Relevant Industry experience primarily engaging Insurance Claims Leaders

·Prior experience in managing Claims with specific experience in London Market Claims

·The Individual should have exposure/experience to systematically evaluate business opportunities and an ambitious attitude to build on existing capabilities.

Preferred Qualifications/ Skills

·In-depth E2E understanding of P&C Claims

·Excellent Leadership Skills - People management, Client management and managing other operational frameworks

·Exceptional Executive Presence demonstrating verbal and written communication and presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organizations

·Sound knowledge of various digital technologies in the market

·Strong cross functional collaboration skills

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