Category Lead EV Field Issue

2 weeks ago

Gurugram, India Hero Motocorp Full time

Category Lead EV Field Issue

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Date: 24 Oct 2024

Location: Gurgaon, HR, IN, 122001

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Company: Hero Motocorp

Function

Quality

Pay Band

E4 to M2

Role

As a Lead E&E Proprietary Parts you will be reporing to Section Head EV Supplier Evaluation and be a part of the EV Quality team within Quality Function. The Purpose of your role is Quality Assurance and Field failures control New + Regular Models Electrical & Electronics Parts . Acts as a voice of the customer in management of Market Issues –Electrical Design/supplier related for speedy resolution, horizontally deployment and Base Model Issue resolution in upcoming Models. Work upon root cause identification, timely VTR closure and preventive action implementation to address customer/ field issues reported. Coordination with Field Team/ stakeholders for logical closure of customer’s feedback and warranty data analysis and alignment with relevant stakeholders to avoid potential market or development failures to optimize warranty cost, PPM & un-scheduled visits.

A purpose driven role for you

Your Roles and Responsibilities will include but be not limited to the Following-
1) Manage the Market issues efficiently
• Monitoring & improving the Market Response Time and Warranty Management System for EVs
• Market Issue analysis, Root Cause identification, warranty parts analysis, Countermeasure Implementation through MP ECN
• Speedy resolution of design issues thorough root cause analysis and countermeasure deployment and cascading to new development projects.
2) Reduction in Warranty Claims & Cost of Electrical & Electronics Proprietary Parts
3) Drive DFMEA / PFMEA practice considering market failures & usage conditions
• Parts Durability enhancement
• CTQ identification and cascading for quality upgrade
4) Base Model@G4 / After Market MP /GB issues Resolution
• Gate tracking, Event trials, Dwg. Study.
• Alignment & senior review (MQ/GB/GPP/PL)
5) Customer 360 degree:
• Warranty, VTQI, Faster market issue resolution
• Social media analytics | advanced telematics system
• Software Issue resolutions
• Digitalization of customer issues
• Interviewing customers to learn about improvements an organization can make to its products and services
• New technology & EV components FI System – VCU, MCU, DC-DC, BMS, BCM, etc.

A Day in the life

On a day-to-day basis you will be coordinating and alignment with stakeholders:
1. Alignment with multiple stakeholders across the different functions and customers
2. Analysis of field issues, vehicle telematics data analysis, market study and customer feedbacks
3. Base model Issues and learnings and knowledge database management for future model deployment
4. Be able to frequently travel locally and internationally. In some cases, with a short notice
5. Country specific statutory, regulatory and customer requirements of quality parameters.

Academic Qualification & Experience

• Graduation in Engineering (Electrical/Instrumentation)

Technical Skills/Knowledge

• Product & Process expertise especially E&E proprietary parts
• 2-wheeler electrical sub-systems
• New Product Development
• Problem Solving and Defect analysis
• Project planning/ Project Management Skills
• PPAP, APQP, DFMEA, QC tools
• Drawing Study
• Auditing
• Analysing tools like Canalyzer, OBD Tool, PCAN, VCI Tool etc.

Behavioural Skills

• Strong interpersonal skills,
• Conflict Resolution
• Effective communication skills,
• Assertiveness
• Critical thinking & intellectual capabilities to analyse problems

What will it be like to work for Hero

As the world’s largest manufacturer of motorcycles and scooters for the last 22 years , Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best.

About Hero

Headquartered in New Delhi (India), Hero MotoCorp is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility soluations for its millions of customers around the world.

Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America and the Middle East.

We have achieved the coveted milestone of 110 million cumulative production and sales since inception. Aligned with its Vision “Be the Future of Mobility” , Hero MotoCorp plans to achieve its next 100 million sales by 2030.

We have a globally benchmarked manufacturing and Research & Development (R&D) ecosystem that is spread across global geographies. Its R&D facilities are located in India and Germany - the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich. Hero MotoCorp’s eight ‘green’ manufacturing facilities are spread across India (6), Colombia (1) and Bangladesh (1).

Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.

In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) - VIDA , Powered by Hero. VIDA has commenced sales of VIDA V1 – its first EV – in India and plans to launch the product in global markets.

We are one of the largest global corporate promoters of multiple sporting disciplines. Hero is globally associated with golf, football, field hockey, cricket and motorsports. Hero MotoSports Team Rally is one of India’s flag-bearers in global rally racing. The iconic golfer Tiger Woods is Hero MotoCorp’s Global Corporate Partner.

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