IT System Specialist

4 weeks ago


Bengaluru, India SBM Offshore Full time

RESPONSIBILITIES

& MAIN TASKS
General tasks/ responsibilities.
The IT Field Support Specialist has to work on four main areas: Support, Monitor,
Troubleshoot, Report
Update documentation in the IT Operations SharePoint folders.
Contribute to weekly or monthly reports
Adhere to Change Management and other policies.
Maintaining the accuracy of the Offshore Assets inside the CMDB.
Maintain skillset with trainings as needed to fulfill the responsibilities.
Ensure that offshore systems are within support by maintaining proper lifecycle
guidelines.
Have familiarity with one or more of the following subjects in the IT competency
matrix:
System (Compute)
Storage
Collaboration
Network
Daily tasks/responsibilities
System tasks are stored in the ITSM, ServiceNow
All Systems Specialists must monitor the queue in their area of responsibility and
meet the departments SLA.
View monitoring systems to keep awareness of any alerts and thresholds to ensure
system stability, capacity requirements and availability for Citrix services.
Weekly tasks/responsibilities.
Monitor the stability of the Citrix environment
Ensure that offshore systems are properly patched and backed up
Ensure that lifecycle management provides equipment is within manufacturer
support.
Monthly or Quarterly tasks/responsibilities.
Ensure that all systems are enrolled in the Patch Management System, the
Monitoring System(s), the Backup System, and the CMDB
Work with internal and external audits as needed to ensure compliance.
JOB REQUIREMENTS
Specific skills / expertise / product:
Minimum 5 years’ experience in System role (Senior or Lead Position)
Must possess relevant systems’ certifications – Citrix Certified Professional or Expert
– Virtualization and/or Citrix Certified Professional or Expert AppDS
Mandatory specialist experience in implementing and maintaining multi site
Enterprise level Citrix implementations, both on-prem and cloud.
Mandatory specialist experience in maintaining Citrix Gateway, Connector,
StoreFront, Delivery Controller, XenServer
Preferable experience in Cloud and on-prem VDI installations.
Able to propose and design System architecture on a new site and existing System
infrastructure.
Behaviours & inter-personal skills – Key points
Manages complexity
Collaborate:
Keep the IT community informed on any new initiatives and decisions taken that
might have an impact on day-to-day business
Participate in Team and when needed, Project meetings
Ensure a cross functional alignment to minimize down-time within the overall IT
landscape
Proactive and organized
Good written communication skills
Ability to work under pressure and meet deadlines
Flexibility for occasional global travel.
Flexibility to work after office hours or on weekends, only when necessary during
emergencies or major changes.
Proactively identify areas requiring more detailed instructions and clarify as
necessary with stakeholders to ensure no surprises;
Complete tasks in compliance with applicable standards and work procedures.
Identify areas for potential issues and proactively communicate with stakeholders to
resolve issues, share information and provide guidance as required.
Seek clarification or guidance as soon as difficulties arise and recommend alternative
solutions
Perform thorough self-check of all solutions prior to release for use by stakeholders;
Properly plan work to allow adequate time for stakeholder feedback and adjustments
to ensure intended functionality.
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