Senior Manager

2 months ago

Gurugram, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Manager - Life Insurance Operations

Responsibilities:

Drive Continuous Improvement

Develop a strategy for team to reach organization goal

Communicate clear instructions to team members

Monitor team members and able to provide mentorship whenever needed

Manage the flow of day-to-day operations

Create reports to update the company on the team's progress

Rapport building with the internal & external stakeholder

Take care of any issues that arise during shift promptly and professionally, seeking advice from the duty manager where vital

Ensure that the highest possible levels of customer service are delivered at all times

Assist the Manager as and when vital to make the business run effectively and efficiently

Ensure the team serves all products to company and brand specification

Qualifications we seek in you

Minimum qualifications

Proven experience in Insurance Operations and backend operations for Life Insurance products (Claims/Customer Service/ Policy Admin)

Should have worked in Team Handling/ people facing role. Proven track record for leading 20 to 25 resources and keeping an engaged workforce

Graduation in any stream except B.Tech and Technical Graduation & Law

Insurance knowledge and ability to understand and interpret Insurance terminology

Proficient with MS Excel, MS Word, MS PowerPoint

Ability to do root-cause analysis for process gaps highlighted

Collaborative approach towards resolving the issues with partners & peers/sub-process areas

Ability to crunch data, possesses data driven & fact based approach

Preferred qualifications

Good analytical and problem solving skills

Ability to communicate verbally and through emails/Phones with businesses

Proven track record to build effective working relationships with clients & internal partners

Project Management and ability to manage several priorities

Positive attitude with a focus on continuous operational improvement and an open mind to change

Highly motivated and committed

Passion for working with people

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