Control Tower Process Analyst
3 weeks ago
About PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us
Job Title: Control Tower Process Analyst (General Insurance)
Location: Bengaluru - Work on all days from PhonePe Office - Salarpuria Softzone, Bellandur
Job Summary:
We are seeking a highly detail-oriented and analytical Operations Analyst to monitor our business parameters and report any anomalies or errors detected in the ecosystem. The role requires identifying errors in minimum possible time, highlighting to the respective stakeholders, analyzing the errors, identifying their root causes, and providing insights on issue fixes. The position requires managing internal and external stakeholders effectively and communicating findings and recommended solutions accurately.
The Role:
Monitor business application dashboards and anomaly detection systems for issues and errors Identify root causes of errors and investigate their impact on business. Analyze and provide insights on issue fixes to reduce business loss Creation of monthly / weekly reports to drive business decisions Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes. Coordination with external partners and vendors to ensure a smooth flow of business Responsible for defining, developing and communicating key metrics and business trends to partner and management teams. Creation and maintenance of documentation related to processes, issues, and solutions. Grasping the underlying processes and data flows and should be able to analyze and work on the errors Liaison with partner insurance for day to day business operations and act as a bridge between partner SPOC’s and internal business, product & tech team. Involvement in automating the processes and MIS To and Fro or follow ups to ensure missing data, missed alerts are being voiced out to relevant stakeholders at the right time.Ideal Candidate should have:
Proficient written and verbal communication skills. Ability to manage internal and external stakeholders effectively. Ability to work independently and within a team environment. Ability to multitask and work on a diverse range of requirements. Basic to advanced knowledge of Microsoft Excel,Docs,Google sheets Ready to work in rotational shifts. Basic SQL. Reporting,Automation,Dashboarding,Monitoring experience would be a plus. Industry/Domain understanding and experience is a significant differentiator Team role experience if 1 or more year is a differentiator.Qualification:
1-3 years of work experience if from Tier 2/3 college. 1-4 years of work experience if from Tier 4 onwards.PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy-
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