Problem Manager- Fixed Line

1 month ago

Noida, India Ericsson Full time

Description

Join our Team

About this opportunity

The Problem Manager is responsible for the quality and integrity of the process Problem Management and will cover 3 areas: Reactive, Proactive and Enhanced Problem Management

What you will do

Reactive: Aims to find and eliminate the root cause of known incidents. Activities required to diagnose the root-cause of incidents-and to determine the resolution to related problems to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented Proactive: Covers the activities aimed at identifying and resolving problems before incidents occur Enhanced: Mainly responsible for prediction, pre-identification of outages/alarms in a network based on correlations with the use of data analytical tools, Proactive problem analysis and implementation of corrective actions for all type of problems that cause or may cause an interruption to or reduction in the quality of that service. Responsible to indirectly contribute to the overall performance of the network services delivery.  Typical Interfaces: MSCOO || MSCLT || Service Operations team || 2nd LA Managers || 3rd Party ||Customer

You will bring

Data analytical skills, modelling and hands on experience in python. GSM Telecommunications knowledge with telephony switching principles, traffic concept, telecommunication networks & signaling. Fixedline experience is mandatory. Machine Learning, Artificial Intelligence & Cloud technologies. Core network performance / configuration parameters and their interpretation and usage.processes.

Key Qualifications

Degree or equivalent experience in Engineering preferably in electronics and communication or telecommunication or equivalent Experience in Telecom. and Minimum exp 5+ years experience in industry.

Get Matched

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Job Insights

Based on previously hired candidates

Popular Skills of Previous Hires

ITIL

Job titles of previous hires

Problem Manager

Change Manager

Previous hires also worked at

Tata Teleservices Limited

Reliance Communications

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Our culture

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We believe in a growth mindset and that the future belongs to the learners. We offer the freedom and structure to evolve your skillsets, mindsets, and career.

Reward and recognition

We recognise that you should be paid in a fair way and be rewarded for the impact you create. We always aspire to recognize your impact
on our business success.

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