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Senior Business Analyst

1 month ago

Bengaluru, India Siemens Healthcare Private Limited Full time

Now’s our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technologycompany with over 170 years of experience and 18,000 patents. More than 48,000dedicated colleagues in over 70 countries are driven to shape the future ofhealthcare. We stand with our customers around the world to support them indelivering high quality care to their patients. An estimated 5 million patientsacross the globe benefit every day from our innovative technologies andservices in the areas of diagnostic and therapeutic imaging, laboratorydiagnostics and molecular medicine, as well as digital health and enterpriseservices. This is what truly matters to us.

Join our team now at Siemens Healthineers as Senior BusinessAnalyst – ServiceNow IT in our Functional Services Team

We are looking for an accomplished ServiceNow Functional Consultantwith expertise in IT Service Management (ITSM), Human Resources ServiceDelivery (HRSD), Workplace Service Delivery (WSD), Custom Solutions usingServiceNow Creator Workflow, and Automated Test Framework (ATF). In this role,you will play a critical part in supporting and optimizing our ServiceNowplatform for the delivery of IT services, HR processes, workplace solutions,and custom applications.

Recommend max 5 bullets in the “You” tone, examples:

Key Responsibilities:

• Requirements Gathering and Analysis:

- Collaborate with business stakeholders to gather and document requirements forITSM, HRSD, WSD, custom solutions, and ATF projects.

- Analyze and translate business needs into actionable technical requirements.

• Process Optimization:

- Identify opportunities for process improvements and efficiency in ITSM, HRSD,and WSD.

- Recommend and implement solutions to streamline workflows and enhance servicedelivery.

• Custom Solutions and Workflow:

- Design, configure, and maintain custom solutions using ServiceNow CreatorWorkflow.

- Develop and customize applications to meet specific business requirements.

• Automated Test Framework (ATF):

- Create and execute test plans and scripts using ATF for ServiceNowapplications.

- Ensure the quality, reliability, and performance of custom solutions andworkflows.

• Documentation and Training:

- Create comprehensive documentation for custom solutions, workflows, andprocesses.

- Provide training and support to end-users to promote effective utilization ofServiceNow capabilities.

• Project Management:

- Work within project teams to plan and execute ITSM, HRSD, WSD, and customsolution projects.

- Monitor project progress, track milestones, and communicate updates tostakeholders.

This position may suit you best if you are familiar withwhat is below, and would like to develop your career with Healthineers

• 7-10 years of strong knowledge of business process architecture principles forcloud-based platforms

• Bachelor's degree in a related field or equivalent work experience.

• ServiceNow certification(s) in ITSM, HRSD, ATF, and Creator Workflow is a plus.

• Proven experience as a ServiceNow Business Analyst with expertise in ITSM,HRSD, WSD, custom solutions, and ATF.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills to collaborate with technicaland non-technical stakeholders.

• Ability to work independently and as part of a team in a fast-pacedenvironment.

• Knowledge of ITIL framework and ServiceNow best practices.

• Familiarity with IT service management, human resources processes, workplaceservice delivery, custom application development, and automated testingconcepts.

• Proficiency in ServiceNow platform configurations and customizations.

Max 7 bullets in the “You” tone, examples:

• You have successfully completed your studies in Computer Science, BusinessAdministration, Economics or similar with a focus on IT

Required skills to have for the success of this role

Max 4 bullets, examples:

• You have strong communication and influencing skills, experience working withcross-functional teams and global external partners and can effectively presentto varied audiences including executives.

• You are a team-player and you have a proactive, persistent work style.

• You are assertive and have strong decision-making skills. You are excited towork in an environment that values output, not reputation.

• You have proven to work successfully across functional, hierarchical andgeographic boundaries.

• Business fluent English and ideally German skills round off your profile.

At Siemens Healthineers, we value those who dedicate theirenergy and passion to a greater cause. Our people make us unique as an employerin the med-tech industry. What unites and motivates our global team is theinspiration of our common purpose: To innovate for healthcare, buildingon our remarkable legacy of pioneering ideas that translate into even betterhealthcare products and services. We recognize that taking ownership of ourwork allows both us and the company to grow. We offer you a flexible anddynamic environment and the space to move beyond your comfort zone to grow bothpersonally and professionally.

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