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Customer Care Executive
4 weeks ago
We areseeking a dynamic and detailoriented Customer Care Executive tojoin our team. The ideal candidate will be the first point ofcontact for leads and inquiries providing initial information aboutour products and services. This role involves forwarding qualifiedleads to the appropriate department for further engagement. TheCustomer Care Executive plays a crucial role in ensuring a positivefirst impression and maintaining high standards of customersatisfaction.
KeyResponsibilities:
- Handleincoming inquiries and leads via phone email and othercommunication channels promptly andprofessionally.
- Provide accurate andcomprehensive information about our products and services topotential customers.
- Assess customerneeds and direct them to the appropriate department or personnelfor further assistance.
- Maintaindetailed and accurate records of customer interactions andinquiries using our CRMsystem.
- Follow up with leads toensure they have been contacted by the relevantdepartment.
- Collaborate with thesales marketing and support teams to ensure seamless leadmanagement and customersatisfaction.
- Address and resolvebasic customer issues and complaints escalating complex issues tohigher management whennecessary.
- Stay updated on productknowledge industry trends and company policies to provide the bestpossible information tocustomers.
- Participate in trainingsessions and team meetings to enhance skills andknowledge.
Requirements
Qualifications:
- Abachelor s or masters degree ispreferred.
- Proven experience in acustomer service or similar role preferably in a relatedindustry.
- Excellent communicationand interpersonal skills.
- Strongorganizational and multitaskingabilities.
- Proficiency in using CRMsoftware and other customer servicetools.
- Ability to handle difficultor irate customers with patience andprofessionalism.
- A proactive andpositive attitude with a strong commitment to customersatisfaction.
WorkingHours:
- Fulltimeposition with standard workinghours.
Qualifications: A bachelor s or master's degree is preferred.Proven experience in a customer service or similar role, preferablyin a related industry. Excellent communication and interpersonalskills. Strong organizational and multitasking abilities.Proficiency in using CRM software and other customer service tools.Ability to handle difficult or irate customers with patience andprofessionalism. A proactive and positive attitude, with a strongcommitment to customer satisfaction. Working Hours: Full-timeposition with standard working hours.
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