Technology Specialist

3 weeks ago


Bengaluru, India Cognizant Full time

Delivery Manager

Qualification :

B Sc, B Com, Relevant Diploma Degrees (CSC, Electronics), BE

Responsibility :

Business / Customer • Understand and articulate complex problems related to the specific technology. • Provide business development support by assisting in RFP/ RFI response drafting, presentations, collateral creation and formulating recommendations Support presales and create marketing collateral such case studies and capability deck. • Capture and present project’s capabilities to prospective clients in a way that highlights the unique selling proposition of Cognizant solutions. • Interface with community network to retain technology competitiveness. • Work with the client team to address escalations. • Implement change requests and engineering tasks. • Lead the technical discussions in customer governance calls. • Interact with the user / customer / first level management. Project / Process. • Handle specific technologies within projects. • Contribute to HLD, LLD, Implementation and test plans. • Participate in technical audits. • Identify opportunities for automation, standardization and stabilization of environment. • Understand technical requirement and translate into design. • Lead TIP initiatives and coordinate with CoE for the implementation of the same. • Prepare/update/review run books/SOP/knowledge articles on specific technology areas. • Plan Prepare and execute change process and change implementation and standardize the change process.

• Contribution to reducing COD by performing the following :

• Left shift,. • Identifying and driving the CSI and automation initiatives. • Prepare templates, checklist and guidelines on Due diligence, Transitions and KT. People / Team. • Enabling the L1/L2 team members to enhance their skill sets. • Deliver technology training through Academy and/or within project group for technologies/ tools. • Participate in recruitment and act as a buddy to new hires. • Proactively support team building and on boarding efforts via mentoring contributions. • Contribute to knowledge management activities by creating case studies, technical artifacts, and reference architectures related to your technical domain.

Must Have Skills

IT Service Management

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : May 13 2024


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