ARM, Relationship Management, LC

Role Responsibilities

Job Role

To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business. To ensure strict compliance of Internal procedures in line with the standards laid down as per the Quality Policy. To monitor the day-to-day processing / delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards. To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements. To provide Trade related Services to Customers as per standards set out in the Quality Manual / system and to meet turnaround times as per the Service Level Agreement. To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards. Compliance of all the policies and procedures issued in relation to Money Laundering Prevention and KYC Norms. To provide information about product features, benefits and implementation to callers. To help customers with their complaints and problems. To provide back-office support to sales team. To assist RMs in completing KYC reviews of the clients. Awareness of all the policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Ensure Control on Static Data Transactions.

Embedding principles of Operational Risk framework in Commercial banking:

Ensure full compliance with the OR Framework. Ensuring full state of readiness to face surprise audits. To conduct all business operations in compliance with internal policies and external laws / regulations / guidelines. To ensure full compliance with CDC, BCSBI, RBI outsourcing Policy and other applicable laws / regulations / guidelines. To drive the compliance culture down the line. To ensure CST sampling, periodicity, record keeping, exception reporting etc is conducted accurately as per the process. To be the checker of CST for another business as and when required and to conduct the same with promptness and independence. To review the CST diligently as and when you are the Line Manager for the CST. Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit. To report Unit’s OR issues and losses to UORM. To assist UORM and Product in developing and updating of procedures, controls and monitoring plans for Operational Risk Management. To identify and report all exceptions on non-compliance with standard controls. To identify and report all weaknesses inherent in the standard controls. To adhere to the Gifts and Entertainment Policy. Responsible for Health, Safety and Environment responsibilities as laid out in the HS&E Management System. The job holder must ensure he / she is fully aware of all the policies and procedures issued in relation to Money Laundering Prevention / CDD and is trained on the same. He / she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. To ensure adherence on an ongoing basis to all requirements of CDD / ML as may be issued from time to time and adherence would be measured with respect to outcome of Group audits and any Quality Assurance Reviews conducted. To ensure that there is no overdue CST. Non-compliance and control weaknesses inherent in the selected samples are detected and duly reported. Maintaining robust controls and monitoring actions.

Strategy

Work closely with RM coverage, client and product partners in line with the business strategy.

Business

Responsible for delivery of agreed business performance targets (avg. CASA balance, Revenue, NTBs, costs, etc). Responsible for the proper management of client relationships, client service and and ensuring the fair treatment of CCIB clients in the respective Zone. Work with other product partners (TB / FM) to identify opportunities and cross-sell products. Map out client ecosystem and identify opportunities to bank the ecosystem- Play an active role in credit and other approvals.

Processes

Responsible for oversight of CCIB (CC) owned processes as defined by the Group’s process universe, and any locally required processes or deviations.  Responsible for management of risk arising in from all CCIB (CC) processes.  Responsible for the integrity of client data within the respective Zone as it relates to CCIB (CC) processes. Ensure delivery of Business strategy in a safe and well-controlled manner and on an end-to-end basis – incorporating infrastructure requirements and ensuring that they are fit-for-growth. Responsible for identifying and recommending appropriate changes to streamline transaction journeys of CCIB clients, being aware and understanding of the bank’s processes relevant for the job role. 

People and Talent

Keeping oneself updated in terms of new policies and product launched in CCIB. Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Risk Management

Adherence to the risk guidelines of the bank. Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance

Ensure adherence to all Internal and External Regulations; Risk Monitoring as an integral part of the Business Process. Ensure that the business meets its obligation under group policy and standards and under the local laws and regulation. Manage all sales related activities through effective use of Work Bench (our CRM suite).

Regulatory and Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Zonal Head, West, CCIB CCIB TB CC Sales Head Relationship Managers Product Partners (TB, FM, Technology, COO teams) Credit Analysts and CA TL Client Coverage Managers and CM TL Manager Operations, IMO, CSG, AML, Compliance CCIB clients and applicable regulators Team leaders and Team members of Product, Channels, Implementation, Marketing, Corporate Affairs, OL, HR, Finance

Other Responsibilities

Embed Here for good and Group’s brand and values in India CCIB team.

Our Ideal Candidate

MBA / CA Significant Corporate Banking experience. Strong knowledge of legal, economic and regulatory environment in the country as well as other key trading corridors. Strong communication qualities, able to articulate and communicate the growing ambition and goals for the business both internally and externally. The ability to understand the working capital cycle of the customer and associated digitisation opportunities. In depth understanding of Regulation associated with Domestic and cross borders flows.

Languages

English, Hindi

Role Specific Technical Competencies

Transaction Banking product knowledge Communication and presentation skills Client relationship management skills Business understanding of Non- Bank Financial Institution clients Sales, negotiation and presentation skills Understanding of recent technologies in cash management Deal closure and execution skills

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