Assistant Vice President, HRO Operations

3 weeks ago

Gurugram, India Genpact Full time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Assistant Vice President, HRO Operations

In this role, you will be responsible for the HRO Operations. Focus on continuous process improvement and adaptive to change. Develop & manage effective working relationships in the organization and actively collaborate closely with all Clients.

Responsibilities

Be hands on, to ensure delivery per customer expectation along with meeting defined SLA and ensure Customer satisfaction. Noise free operations is a critical result Assess actual performance against standards to resolve whether the team is on target to reach goals and takes corrective actions as vital. Constantly work to find opportunities to drive value beyond SLA’s and contractual terms – hence be able to drive value share and Transformation opportunities. Ensure timely resolution of customer / intensified issues along with root cause analysis to avoid reoccurrence Should be able to mentor, guide, influence & empower the team to achieve targets. Ensure key people metrics are met. Be able to build talent for future growth. Right hiring and Resource planning along with optimizing the resource utilization by identifying areas of efficiency Establish relationships and partnerships with internal business partners and customers to drive cross sell of business in existing accounts. Hence has to build/have understanding of digital assets and tools for F&A domain Be able to proactively identify business and Financial risks, and work out alternatives / mitigants

Qualifications we seek in you

Minimum qualifications

Experience in operations in an outsourced environment of HRO domain and in-depth end to end process knowledge Transition exposure – should have transitioned large client relationships seamlessly. Ability to lead & build teams, and influence multiple internal partners Ability to build client partnerships and work in cross functional teams, especially with Relationship / Sales teams Ability to work in an ambiguous environment. Has to be a self starter

Preferred Qualifications

Exposure to financial & commercial Business Understanding Multi-Tasking skills in project delivery and budget Innovating process and cultural change Excellent quantitative and analytical skills Upbeat, confident, outspoken & excellent in communication Exposure to working with clients in the Hi-Tech industry will be an added advantage

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