Service Management

4 weeks ago

Mumbai, India 5100 Kyndryl Solutions Private Limited Full time

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.


The Role

Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.

At Kyndryl, you'll have the opportunity to work with other IT teams, end-users, and stakeholders across the organization to ensure that service delivery is aligned with the needs and expectations of the business. As a part of our team, you'll be instrumental in documenting and updating service management procedures and workflows, monitoring and reporting on service level agreements (SLAs), and ensuring that our ITSM systems are maintained and updated to support efficient and effective service delivery.

You'll be responsible for managing Service Support processes, including Incident, Problem, and Change Management, and ensuring compliance with these processes. You'll also be responsible for driving process improvements through service improvement plans, monitoring regular process measurements, addressing negative trends that impact effectiveness or efficiency of the IPC processes, and ensuring that ongoing education is provided to process users when requested or when circumstances indicate that education would improve process execution.

As a Service Coordinator at Kyndryl, you'll perform post-resolution incident reviews and evaluate the effectiveness of incident resolution. You'll also be the orchestrator for incident recovery by driving the incident bridge and consolidating an integrated resolution plan when multiple competencies or business units are engaged.

With your expertise in IT services, you'll invoke problem management processes where further investigation into root cause is required and communicate the status of high-priority incidents to customers throughout the incident lifecycle, as per the communication plan.

If you're a passionate problem-solver with a drive to deliver the best possible IT services, then this is the perfect opportunity for you. Come join us at Kyndryl and let's work together to create innovative and progressive technical solutions for our customers and our communities.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.


Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

B Tech or equivalent degree 5 Plus year Experience as Service Manager (IPC/Process) ITIL v3 Certified (foundation as a minimum, manager or expert level desirable); Strong verbal and writing skills in order to effectively communicate information to clients and internal team members; Awareness of a number of service management tools such as BMC’s IT Service Management (ITSM, Remedy); Time management skills to meet agreed targets; Experience of designing, developing and/or implementing ITIL aligned processes; Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details; Facilitation skills to lead requirements gathering workshops and provide training to clients and internal team members; Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members;


Preferred Skills and Experience

ITIL certified High level communicator with good written and verbal skills


Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.


What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

  • Corporate Services Manager

    2 weeks ago

    Mumbai, Maharashtra, India Ananta Resource Management Full time

    Our team at Ananta Resource Management is seeking a dedicated professional to provide corporate services at one stop and build strong corporate secretarial practices.This Mumbaibased firm deals in a wide spectrum of Corporate advisory Secretarial work Business Advisory Attest Functions Accounting & Financial Services and Tax Advisory.Key...

  • Corporate Services Manager

    3 weeks ago

    Mumbai, Maharashtra, India Ananta Resource Management Full time

    Ananta Resource Management seeks a highly skilled Corporate Services Manager to provide exceptional support to our team.The ideal candidate will have strong accounting knowledge, excellent communication skills, and the ability to work efficiently in a fast-paced environment.Key Responsibilities:Manage back office operationsProcess accounting tasksPrepare...

  • Corporate Services Manager

    2 weeks ago

    Mumbai, Maharashtra, India Ananta Resource Management Full time

    At Ananta Resource Management, we are seeking a highly skilled Corporate Services Manager to join our team. The successful candidate will be responsible for providing administrative and managerial support to our staff, ensuring seamless day-to-day operations.The ideal candidate will have strong accounting knowledge, excellent communication skills, and the...

  • Financial Services Manager

    2 weeks ago

    Mumbai, Maharashtra, India Glan Management Consultancy- Career, Jobs, Hiring Full time

    Financial Services ManagerAbout the Role:As a Financial Services Manager, you will be responsible for overseeing the financial health of our client portfolios and serving as the main point of contact for all external and internal project financial matters.Key Responsibilities:Routinely perform client project finance health checks and reportingLead financial...

  • Senior Business Advisory Services Manager

    1 week ago

    Mumbai, Maharashtra, India Ares Management Corporation Full time

    Job SummaryWe are seeking a highly skilled Business Advisory Services Manager to join our team at Ares Management Corporation. The successful candidate will be responsible for assisting in building client materials and various prospects/marketing materials, updating market and fund specific data within existing materials on a monthly, quarterly or ad hoc...

  • Customer Service

    5 months ago

    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Service

    5 months ago

    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Service Coordinator

    5 months ago

    Mumbai, Maharashtra, India Wisecor service pvt ltd Full time

    Role Definition : Taking Ownership of Achieving Assigned Objectives **PRIMARY RESPONSIBILITIES** Effective Time Management Post Order Processing Efficient handling of Customer Complaints / Feedback Efficient Coordination with Service Team High Level of Inter Departmental Coordination & Co-operation **GENERAL RESPONSIBILITIES** Responsible for Order...

  • Associate, Service Desk

    5 months ago

    Mumbai, Maharashtra, India Ares Management Full time

    Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...

  • Associate, Service Desk

    2 months ago

    Mumbai, Maharashtra, India Ares Management Full time

    Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...

  • Associate, Service Desk

    2 weeks ago

    Mumbai, Maharashtra, India Ares Management Full time

    Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...

  • Service Desk Associate

    3 days ago

    Mumbai, Maharashtra, India Ares Management Corporation Full time

    Job DescriptionAt Ares Management Corporation, we are seeking a highly skilled and motivated Service Desk Associate to join our team. This individual will be responsible for providing exceptional technical support to our employees and users, ensuring a high level of service delivery and customer satisfaction.Key Responsibilities:Provide technical support for...

  • Service Desk Associate

    3 weeks ago

    Mumbai, Maharashtra, India Ares Management Corporation Full time

    Job Title: Service Desk AssociateDescriptionThe Service Desk Associate will provide technical support to all Ares employees and users, ensuring a high level of customer service and confidentiality. The successful candidate will be responsible for managing day-to-day incident submissions, building and managing their queue, and responding to support queries...

  • Customer Service Representative

    3 weeks ago

    Navi Mumbai, Maharashtra, India Mstrong Management Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Mstrong Management.The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and provide exceptional service.Key ResponsibilitiesManage large volumes of customer...

  • Customer Service Representative

    5 months ago

    Mumbai, India Vibrantzz management services Full time

    Greetings from Vibrantzz Management Services Vacancies for Customer Service roles in Airline Industry Requirements - Excellent communication skills in English Age criteria - 18 to 45 Graduate Mandatory About the job - Handling inbound calls Resolving customer queries & issues Booking Ticketing, Cancellation or Reservation Ticketing 5 days work 2...

  • Customer Service Representative

    2 weeks ago

    Navi Mumbai, Maharashtra, India Shunyatattva management Full time

    Job Title: Video KYC Officer (V-KYC)/Deputy ManagerJob Summary:We are seeking a highly skilled and motivated Video KYC Officer (V-KYC)/Deputy Manager to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients through video calls.Key Responsibilities:Provide excellent...

  • Customer Service Director

    2 weeks ago

    Mumbai, Maharashtra, India Titan Jet Care Service Limited Full time

    Job OverviewWe are seeking a seasoned Customer Service Manager to lead our customer service team and drive exceptional customer experiences.Key ResponsibilitiesDevelop and implement customer service strategies to enhance customer satisfaction and loyalty.Lead a team of customer service agents to provide timely and effective resolutions to customer...

  • Service Desk Associate

    2 weeks ago

    Mumbai, Maharashtra, India Ares Management Corporation Full time

    Job SummaryThe Service Desk Associate will provide technical support to Ares employees and users, ensuring a high level of customer service and confidentiality. The ideal candidate will have a proven track record of maintaining confidentiality and providing quality customer experience.Key ResponsibilitiesManage day-to-day technical support for Ares employees...

  • Customer Service

    5 months ago

    Mumbai, India Vibrantzz Management Sevices Full time

    Greetings From Vibrantzz Management Services !! We are Hiring for International US Based Banking Process HSC With 18 months of BPO Experience And Graduate With 1 Year Of Experience In Mandatory Banking Process Experience can get Additional advantage EASY SELECTION GIVEN WITH INHOUSE INTERVIEWS Transport Facility provided till your door step Good Salary...

  • Associate, Service Desk

    2 months ago

    Mumbai, India Ares Management Corporation Full time

    Description Primary functions and essential responsibilities Day to day management and coverage of technical support for all Ares employees and users Maintain a high degree of customer service and confidentiality (as needed) for all support queries while adhering to all service management principles Manage day to day incident submissions;...