Relationship Manager

AboutOyo At OYO we seek dynamic individuals with a strongcustomerfocus to help us become the mostloved hotel brand in theworld Key.About Oyo in India andBusinessOYO alsoknown as Oyo Homes & Hotels is an Indian hotel chain. It isthe worlds thirdlargest and fastestgrowing hospitality chain ofleased and franchised hotels homes and living spaces. Founded in2013 by RiteshAgarwal OYO initially consisted mainlyof budget hotels. Over a span of six years the startup expandedglobally with thousands ofhotelsvacationhomes and millions of rooms in hundredsof cities in India Malaysia UAE Nepal China Brazil UK PhilippinesJapan Saudi Arabia Sri Lanka Indonesia Vietnam and the UnitedStates.PositionRelationshipManagerReportingToArea RevenueHead

JobObjective & Key ResultAreas

Build healthy relationship with hotelowners Deliver goodhotel owner and customerexperience Act as apoint of contact for hotel owners for operations support &escalations Helphotel owners to manage their portfolio network improve revenueperformance solve issues retain them drive customerexperience Handlehotel owner and customerescalationsKeyPerformance IndicatorsEnsuring occupancy (URNs) month on month Payat Hotel (PAH) realization Ensuring dailyavailability of Sellable rooms(DSRN)EducationGraduation/PostGraduationExperience2 years of relevant experience in operations handling key accountshandling AnalyticalSkills Prior experience in managingcrossfunctional operations and customerescalation Demonstrate high ethicalvalues

keyperformance indicators,customer escalation,revenueperformance,customerexperience,customer,operations,availability,relationshipmanagement,escalation,operations support,analyticalskills

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