Technical Service Manager I

1 month ago

Bengaluru, India Syniverse Full time

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

The Technical Service Manager is responsible for providing leadership in various functions with the objective of maintaining normal operation of IT systems for clients; undertake installation and commissioning of software and hardware; deliver a successful development, implementation and support services to all our customers. Working principally with different departments including Solution Consulting, Sales, Project Management, Development and other functions to ensure the provided services are meeting customer Service Level Agreements and expectations.

-

Some of What You'll Do

Primary Duties and Responsibilities: 

Project Delivery

 Completes deliverables on time and on budget 

 Adjusts project efforts to manage multiple demands and shifting priorities. 

 Leads the team into a timely “best possible solution” decision and reach closure. 

 Facilitates knowledge-sharing among the entire team (internal and external). 

 Develops a “partnership” relationship with clients. 

 Takes a sense of ownership with the account by translating client needs into opportunities for additional services revenue. 

 Participates as a key contributor to the Company and product’s strategic direction.

Software Development

 Documenting business and technical requirements

 Configuring software based on client’s requirements

 Designing and implementing required interfaces

 Performing testing of the configured application

 Managing the user acceptance activities

System Support

 Follows procedural manual to ensure a structured and disciplined approach that enforces rigorous service principles and results in the minimum disruption to customer networks and operations 

 Set up guidelines on escalation procedures to ensure that all technical issues are properly resolved with appropriate level of attention. 

 Monitors service delivery performance to ensure lead times are being achieved and minimum delivery issues are occurring; instigate corrective action where required. 

 Manages serious service incident customer escalation and communication, provide progress reports for management review and support the flow of information essential to the effective problem solving. 

 Initiates service improvement measures to rectify service underperformance issues. 

 Attends industry events related to technology forums and industry presentations. 

Sales Support

 Works with and support Sales team in expanding and developing new revenue opportunities. 

 Fosters strong and trust based relationships with customers, understanding their business and its drivers. 

 Prepares tender and response customer proposals (independently and / or as a team) 

 Directs interaction with customers to understand specific requirements 

 Translates requirements to specifications and develop design approaches (requires creativity and sound technical background) 

 Proposes and present solutions (writing white papers, detailed technical proposals and sales kit such as slides) 

 Assists sales team to close deals and handover to technical team thereafter. 

 Mediates between sales goals and customer expectations (requires business acumen qualities) 

 Assists marketing in promotional effort ( road shows / symposiums / seminars / trade shows) 

 Liaise with customers and vendor and supplier 

 Staff Development

 Manages performance and provide coaching to next level reporting staff.

 Acts as mentor to team members.

 Provides technical leadership; deliver training to internal customer and team members.

 Serves as a role model and motivates the team by creating and maintaining a positive work environment Skill in organizing resources and establishing priorities. 

Job Requirements:

 Ability to perform complex tasks and to prioritize multiple projects. 

 Ability to identify and resolve computer system malfunctions and operational problems. 

 Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. 

 Knowledge of planning and scheduling techniques. 

 Ability to foster a cooperative work environment. 

 Knowledge of organizational structure, workflow, and operating procedures. 

 Ability to provide a range of systems training and/or support activities for users. 

 Employee development and performance management skills. 

 Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. 

 Ability to resolve customer complaints and concerns. 

 Ability to monitor and/or maintain quality control standards. 

 Ability to work both independently and in a team environment. 

 Ability to communicate effectively, both orally and in writing. 

 Ability to coordinate quality assurance programs in area of specialty. 

 Knowledge of current technological developments/trends in area of expertise.

-

Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Know someone at Syniverse?

Be sure to have them submit you as a referral prior to applying for this position.

  • Technical Support Representative I

    2 months ago

    Bengaluru, India Mouser Electronics Full time

    Title: Technical Support Representative I Location: India Technical Support Representatives are responsible for providing service to customers by interpreting application and electronic component selection for sales, customers, suppliers, and other departments within Mouser to assist in the decision of buying, selling, and providing quality technical...

  • Technical Delivery Manager

    4 months ago

    Bengaluru, India BT Group Full time

    What you’ll be doing 1. Delivers the engineering strategy in ensuring the engineering organisation's ability to deliver high quality on time and on budget and implementing means of bringing measurability as well as predictability to the engineering organisation's capabilities 2. Executes complex technical decisions, technology choices and architecture...

  • Customer Service Representative I

    4 months ago

    Bengaluru, India Thermo Fisher Scientific Full time

    **Job Title: Customer Service Representative I** **Reports To: Team Leader, Customer Service** **Location: Bangalore** **Roles & Responsibilities** - Ensure adherence to organizational procedures, policies, and systems. - Ensures that performance metrics / SLAs are met - Adhere to daily turnaround time for orders as per set TAT guidelines - Ensure...

  • Client Services Associate I

    4 months ago

    Bengaluru, India ICON Full time

    At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery,...

  • IT Support Eng I, IT Services

    3 months ago

    Bengaluru, India ADCI - Karnataka Full time

    Bachelor’s degree in Computer science or IT related field. - 5+ years of experience in two or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI) - 5+ years of experience troubleshooting skills in a multi-user high availability environment - 5+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI...

  • Java Developer

    1 month ago

    Bengaluru, India SGS Technical Service Full time

    Job Title: Core Java DeveloperLocation: 3+ yearsJob Responsibilities:1. Core Java Development: - Design, develop, and maintain high-performance Java applications. - Write clean, maintainable, and efficient code in Java. - Participate in code reviews, ensuring code quality and adherence to coding standards.2. System Design and Analysis: - Collaborate with...

  • Facility Coordinator

    2 months ago

    Bengaluru, India JLL Full time

    Description for an Engineer: Install, service, and repair technical systems and devices on customer premises. Provide onsite technical and operational support in the installation, operation, troubleshooting, and maintenance of systems and equipment. Conduct tests and inspections to ensure the proper functioning of systems and equipment. Deliver...

  • Client Services Associate I

    4 months ago

    Bengaluru, Karnataka, India ICON plc Full time

    At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery,...

  • Client Services Associate I

    3 months ago

    Bengaluru, Karnataka, India ICON Full time

    At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery,...

  • Customer Service Representative I

    4 weeks ago

    Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

    **Work Schedule** Third Shift (Nights) **Environmental Conditions** Office Are you ready to embark on an exciting career as a Customer Service Representative I? Look no further than Thermo Fisher Scientific Inc.! We are a world-class company known for our exceptional products and services. Join our team and be a part of our ambitious mission of enabling...

  • Operations Specialist I

    1 month ago

    Bengaluru, India Novo Nordisk AS Full time

    Department: Global IT Operations (GITO) GBS Are you an experienced IT professional with expertise in managing and maintaining IT Infrastructure? Are you ready to take on a challenging role in a global pharmaceutical company? We are looking for Operational Specialist I to join our team in Novo Nordisk. If you have a strong technical background,...

  • Customer Service Representative I

    4 months ago

    Bengaluru, India Thermo Fisher Scientific Full time

    **About Thermo Fisher Scientific** **About Customer Support Center** At Thermo Fisher Scientific, committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center...

  • Operations Specialist I

    13 hours ago

    Bengaluru, India Novo Nordisk AS Full time

    Department: Global IT Operations (GITO) GBS Are you an experienced IT professional with expertise in managing and maintaining IT Infrastructure? Are you ready to take on a challenging role in a global pharmaceutical company? We are looking for Operational Specialist I to join our team in Novo Nordisk. If you have a strong technical background,...

  • Engineer I

    2 weeks ago

    Bengaluru, India lululemon India Tech Hub Full time

    Engineer I (Java) Retail Technology Job Description Who we are: lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to...

  • Engineer I

    3 weeks ago

    Bengaluru, Karnataka, India lululemon India Tech Hub Full time

    Engineer I (Java) Retail Technology Job DescriptionWho we are:lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai,...

  • Customer Service Representative I

    4 months ago

    Bengaluru, India Thermo Fisher Scientific Full time

    **About Thermo Fisher Scientific** **About Customer Support Center** At Thermo Fisher Scientific, committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center...

  • Technical Data Engineer I

    2 months ago

    Bengaluru, India Mouser Electronics Full time

    JOB DESCRIPTION Title: Technical Data Engineer I Location: India The mission of the Technical Data Group is to provide the most accurate and complete data for design engineers sourcing electronic components on Mouser.com The group maintains the Product Information Management (PIM) system and Data Quality tools to accomplish that responsibility. The...

  • Buyer Planner I

    4 months ago

    Bengaluru, Karnataka, India Elliott Company Full time

    Overview & Responsibilities PURPOSE OF THE JOB What is the principal reason for the existence of the job? What is it designed to accomplish? What is the general function of the job? Plan, schedule and purchase assigned commodities and or components from order entry to shipment within the focused factory. This position was designed to direct and control...

  • Technical Delivery Professional

    1 month ago

    Bengaluru, India BT Group Full time

    What you’ll be doing • Supports full cycle delivery of commercial outcomes for HR technology developments and solutions. • Manage day to day relationship with project stakeholders. Ensure project is managed to time, cost and quality constraints. Deliver reports on progress, issues and blockers. • Develop relationships across teams – business,...

  • Assistant Manager Technical Services

    6 days ago

    Bengaluru, India BORA Full time

    Job Opportunity: Assistant Manager – Technical Service | BangaloreAre you passionate about luxury appliances and technical excellence? Join BORA, a globally recognized premium kitchen appliance brand from Germany, with a strong presence in over 60 countries.🔹 Position: Assistant Manager – Technical Service🔹 Location: Bengaluru, India🔹 Company:...