Butler Manager

1 month ago

Mumbai, India FAIRMONT Full time
Job Description

Job Purpose

This position is responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensures that all guests and visitors receive an optimum level of service and care at all times.

Key Interactions

Internally

  • Catering Sales
  • Engineering
  • Finance
  • F&B
  • Housekeeping
  • IT
  • Kitchen
  • Purchasing
  • Reservations
  • Sales & Marketing
  • Security
  • Talent & Culture

Externally

  • Guests
  • Visitors
  • Suppliers
  • Vendors

Primary Responsibilities

Butler Operations

  • To supervise Butler Supervisors and Butlers on duty
  • To maintain the quality and consistency of standard and to train the Butlers on improvement areas
  • To concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline
  • To increase guest interaction and to drive the Trust you score of the property.
  • To assist the Head Butler in achieving the KPI of the department.
  • To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival.
  • To push all Butlers to compile and record guest preferences, like and dislikes, and to track it in preference sheet.
  • To ensure through effective supervision that all services offered are always available, and provide alternatives
  • Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
  • Responsible for promoting hotel facilities, services and product to the targeted guest group
  • To assist Head Butler to resolve any issues.
  • To meet and welcome most of the guests personally
  • To interact with guests as much as possible, to ascertain preferences, dislikes and overall experiences at Raffles Udaipur.
  • To regularly inspect the quality of service provided by all Butlers, and to ensure that all services are delivered according to standard
  • To share with Head Butler any complaints, guests comments and problems.
  • To take appropriate action to resolve guests complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry)
  • To assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and respond service to the guests.
  • To maintain appropriate knowledge about local area, events happening in Udaipur & around the world
  • To supervise butler pantries.
  • To check on the in room dining, reception & concierge the stock flow.
  • To assist Head Butler for Operating Equipment inventory
  • Check Butler’s grooming in accordance with hotel standard.
  • Work closely with Housekeeping to ensure correct room status at all times.
  • To handle any DND room within 24 hours.
  • Log security incidents and accidents in accordance with hotel policies and procedures
  • Ensure all guests are being treated in an efficient and courteous manner that all Raffles & Accor standards are being applied.
  • To support the implementation of Raffles core values

It is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all the Assistant Manager – Butler Services are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.

 

Team Management

  • Provide department orientation and training of the hotel service standards, procedures and programs
  • Constantly monitor team members’ appearance, attitude and degree of professionalism
  • Motivate and provides a work environment which brings out the best in team members

Other Responsibilities

  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
  • Be fully conversant with hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

  • Diploma in Tourism / Hospitality Management
  • Minimum 2 years of relevant experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Good working knowledge of MS Excel, Word, & PowerPoint


  • Butler Manager

    1 week ago

    Mumbai, India Accor Full time

    Company Description Job Description Job Purpose This position is responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensures that all guests and visitors receive an optimum level of service and care at all times. Key Interactions Internally Catering Sales Engineering Finance F&B ...

  • Butler Manager

    2 months ago

    Mumbai City, India Accor Full time

    Company Description Job Description Job Purpose This position is responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensures that all guests and visitors receive an optimum level of service and care at all times. Key Interactions Internally Catering Sales Engineering Finance F&B ...

  • Butler

    2 weeks ago

    Mumbai, India The Grand Group Full time

    Full Time - Mumbai - Posted 4 hours ago **A Client of The Grand Placements** Super Urgent Butler with International Experience for Industrialist in Mumbai **Position**: Butler with International Experience **Location**: Mumbai, India **Industry**: Industrialist Residence **Employment Type**: Full-time **About the Role**: Our esteemed client, an...

  • Butler

    2 weeks ago

    Mumbai, India ProConnect Full time

    **Position**: Head Steward / Butler for Managing Director of International Financial Institution (MNC) **Sex**: Male or Female **Age**: 24 - 35 years **Education**: Completed Graduation in Hotel Management top tier School/ College **Experience**: - Minimum 4 years experience as Butler / Lead Steward in 5 Star Hotel - Good Knowledge of International...

  • Butler Executive

    3 weeks ago

    Mumbai, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24020987 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Mumbai, 462 Senapati Bapat Marg, Mumbai, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern...

  • Butler Executive

    4 days ago

    Mumbai, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24028447 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Mumbai, 462 Senapati Bapat Marg, Mumbai, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern...

  • Butler Executive

    3 weeks ago

    Mumbai, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24056788 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Mumbai, 462 Senapati Bapat Marg, Mumbai, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern...

  • Butler Valet

    3 weeks ago

    Mumbai, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24037705 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Mumbai, 462 Senapati Bapat Marg, Mumbai, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern...

  • Butler Valet

    4 days ago

    Mumbai, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24066023 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Mumbai, 462 Senapati Bapat Marg, Mumbai, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern...

  • House Butler

    7 days ago

    Juhu, Mumbai, Maharashtra, India Symphony Tech Solutions Full time

    Greeting!!! Company - IT Company Position - House Butler Location - Juhu Mumbai Mode of work - Full Time (24*7) I. PRINCIPAL ACCOUNTABILITIES - Responsibilities include greeting and checking in guests - Making dining and other arrangements as required for the family and guests by understanding their preferences, allergies, likes, dislikes etc. - Meet &...

  • Butler

    2 months ago

    Mumbai, Maharashtra, India Career Craft Full time

    Designation : Butler **Butler Duties and Responsibilities**: - Take care of all VIP suite room guests and coordinate with all concerned departments to fulfil guest needs and requests. - Fully aware of the Room Service and other outlets’ menus, answers questions on menu selections, and communicates with the kitchen regarding menu questions and product...

  • House Supervisor

    1 month ago

    Mumbai, India Darisni Full time

    1. Required Butler/House supervisor for Kuwaiti family based in Kuwait. 2. Must have minimum 4yrs experience in butler service and serving (silver service level) 3. Must have the ability to manage and train all the staff. 4. Must have the ability to overlook housekeeping 5. Should be able to manage household accounts and bookkeeping 6. Excellent English...

  • Butler

    2 months ago

    Mumbai, India Solitaire Consultancy Services Full time

    **Butler Responsibilities**: - Ensuring that cleaning and household chores are completed. - Answering telephonic and written communications on behalf of the employer. - Greeting guests in a professional manner upon their arrival. - Sourcing and training new staff, preparing and communicating staff schedules, and running payroll. - Coordinating the...

  • Butler

    2 months ago

    Mumbai Central, Mumbai, Maharashtra, India Solitaire Consultancy Services Full time

    **Butler Responsibilities**: - Ensuring that cleaning and household chores are completed. - Answering telephonic and written communications on behalf of the employer. - Greeting guests in a professional manner upon their arrival. - Sourcing and training new staff, preparing and communicating staff schedules, and running payroll. - Coordinating the...

  • Event Service Butler

    2 months ago

    Mumbai, India Hyatt Corporation Full time

    Event Service Butler - The Showroom Grand Hyatt Grand Hyatt Mumbai IN - MH - MumbaiBars/Restaurants/OutletsEntry Level ManagerFull-timeReq ID: MUM001513Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee,...

  • Event Service Butler

    1 week ago

    Mumbai, India Hyatt Corporation Full time

    Event Service Butler - The Showroom Grand Hyatt Grand Hyatt Mumbai IN - MH - MumbaiBars/Restaurants/OutletsEntry Level ManagerFull-timeReq ID: MUM001513Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee,...

  • Cmd Office, Butler

    2 weeks ago

    Mumbai, India Della Group Full time

    **Job Title: Personal Butler Department: MD Office Location: Mumbai/Lonavala (Travel along with CMD as and when required) Primary Purpose Being a personal butler to CMD, you need to take care of day-to-day needs viz, food preferences, managing meal timing, medicine, etc. Duties and Responsibilities: - Anticipate CMD’s needs by learning his preferences,...

  • Cmd Office, Butler

    4 days ago

    Mumbai, India Della Group Full time

    **Job Title: Personal Butler Department: MD Office Location: Mumbai/Lonavala (Travel along with CMD as and when required) Primary Purpose Being a personal butler to CMD, you need to take care of day-to-day needs viz, food preferences, managing meal timing, medicine, etc. Duties and Responsibilities: - Anticipate CMD’s needs by learning his preferences,...

  • Event Service Butler

    1 week ago

    Mumbai, Maharashtra, India Grand Hyatt Mumbai Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. Event Service Butler is responsible to assist the Outlet Manager in ensuring that the outlet is managed efficiently according to the...

  • Butler

    2 weeks ago

    Mumbai, India Proctech Solutions Full time

    We re looking for a Butler for our Promoter's residence **Job responsibilities** - Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail - Work with HR to provide attendance/ payroll inputs. - Hire HK staff and supervise them. - General knowledge of mathematical...