Process Trainer

2 days ago

Noida, India SquadStack Full time
Trainer's Requirement and Skills:
  • Bachelor's degree or equivalent 
  • Should have training or sales training background with at least 2-3 years of experience minimum.
  • Experience in ed. tech. Industry. Worked as a telecaller and trained a team in the same vertical for sales.
  • Prior BPO experience as a Trainer would be a must to have.
  • Multilingual abilities - Excellent reading and writing capabilities in Tamil, Telugu and Kannada
  • Knowledge of learning and development trends and best practices will be an added plus
  • Excellent presentation skills
  • Excellent written & spoken communication skills Expert in Word, PPT, Excel tools & MIS, and data management
  • Curiosity to learn and leverage new learning tools, systems, or methods of working
  • Prior experience in LMS would be an added advantage
  • Multiple Regional language abilities would be an added advantage
Role Expectations:
  • At scale, every trainer will be assigned to 4-5 businesses at a time and will report to a Training Manager.
  • Process trainers will own agent performance (Definition of Performance: Quality and Conversion of the Agents) in a business assigned to them
  • Trainer should dedicate time to listening to call recordings, updating scripts and other process materials, etc, to keep on continuously improving the sales outcomes from the campaign
  • Should be able to look at numbers/ data on dashboards and track and manage the performance of their agents
Responsibilities:
  • Collaborate with cross-functional teams to ensure training material / content quality and accuracy
  • Review the performance on dashboards and share feedback with the agents, coach them on a regular basis, and recommend improvements in the product and process
  • Drafting and making necessary updates to training material (product deck, call script, FAQs, etc)
  • Work with the content team to help validate the documents based on absorbance and feedback from the trainees
  • Keep updated with relevant information on customers' products and processes 
  • Shadow agents to stay up to date with internal app/web-app product/process changes and challenges
  • Provide insights and instant feedback for correction and keep an eye on potential quality issues
  • Update details such as Training MIS, Training Calendar, Dashboard, etc. for all your training sessions on a regular and timely basis
  • Utilize effective  training activities like role plays, discussions, and mock/practice calls to strengthen the agents' skills
  • Attend calibration sessions with the customer and other team members/ stakeholders from time to time, to obtain feedback on your process and decide an action plan to improve/mitigate the same
  • Perform other tasks requested by the manager to reach team objectives or the company's objectives based on current needs
Logistics
  • Compensation: 5 - 8 LPA ( initially on a contractual basis for the first 6 months and then will be absorbed into direct payroll basis performance )
  • Joining Date: ASAP
  • Location: Noida / Goa
Why should you consider us seriously?
  • We believe that longer-term, people >> product & profits and prioritize culture over everything else. See Glassdoor reviews.
  • We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)
  • Unlimited Leaves
  • Freedom and Responsibility
  • Entrepreneurial Team
  • Exponential Growth
  • Healthcare (Physical & Mental Wellness)
Please Note:

SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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