![British Council](https://media.trabajo.org/img/noimg.jpg)
Process Trainer
1 week ago
Date:06-Jan-2023
Location:
Noida, South Asia, IN
Company:
British Council
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world.
We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities.
We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.These connections lead to an understanding of each other's strengths and of the challenges and values that we share.
This builds trust between people in the UK and other nations which endures even when official relations may be strained.
We work on the ground in more than 100 countries.In we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Job Title:
Process Trainer - OPS & Customer Service -IELTS Online
Purpose of job:
The responsibilities of this role include imparting process knowledge skills, conducting training need analysis for existing staff (including new hires), developing process training material, and assess outcomes of sessions.
This will also include working closely with Operations and different support functions to conduct refreshers/training sessions to improve the overall effectiveness and efficiency of the resources/process.
Main opportunities/challenges for this role:
- Process with 24*7 operations in Noida (NCR).
- Process is responsible for the delivery of English Language Proficiency Exam.
- The overall process size is approximately 150 resources.
- Delivery of Services in three shifts.
- The role is responsible to train the staff on product and policies related to IELTS exam.
- This is a secured process where access to personal belongings and mobile phones or any other electronic devices is not allowed.
- The placement for this role is based on the clearance of Background checks.
Accountabilities, responsibilities, and main duties:
Training Delivery & Developing staff
- Deliver soft skills, sales skills and process training to new and existing staff for effective delivery of services.
- Identifying and forecasting the training needs through call monitoring, customer and stakeholders' feedback.
- Timely updating of training curriculum and ensure approvals from all the key stakeholders.
- Engage staff through various on floor learning initiatives.
- Ensure proper handover of new joiners to team leads.
- Reporting the training process on timely and regular basis.
- Predict the trainees' attrition through early warning system and notify the management accordingly.
- Designing and expanding training and development programmes based on the needs of IELTS/Digital Exams and the individuals.
- Devising individual learning plans
- Ensure all learning materials are ready for use and are easy to access and is updated every time there is a change in process.
- Ensuring delivery of trainings as per schedule and follow up with participants post training to ensure training effectiveness.
- Creating and establishing certification process for various operational and customer service roles.
- Sharing feedback and coaching individuals on their areas of improvement.
- Regularly conduct refresher sessions and gauge the effectiveness of resources.
- Monitoring and reviewing the progress of trainees.
- Monitor transactions/ queries to identify the individual
Information Security and other mandatory compliances:
- Read, understand and comply with the information security policies.
- Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies.
- Ensure compliances to Organisational policies like code of conduct, IT policy etc.
Qualifications:
- Graduation or equivalent (Minimum 50%)
Role specific knowledge and experience
- Excellent in English Communication Skills.
- Experience of delivering improvement projects in training, related to NPS, CSAT, upselling etc.
- Knowledge/ experience and understanding of Training MIS
- IELTS Certified at advance level or some industry expected certification at advanced leve
-
Process Trainer
1 week ago
Noida, Uttar Pradesh, India SquadStack Full timeTrainer's Requirement and Skills: Bachelor's degree or equivalent Should have training or sales training background with at least 2-3 years of experience minimum. Experience in ed. tech. Industry. Worked as a telecaller and trained a team in the same vertical for sales. Prior BPO experience as a Trainer would be a must to have. Multilingual abilities -...
-
Process Trainer
1 week ago
Noida, Uttar Pradesh, India Magicbricks Full time**: Position Title Process Trainer*** Function/Department TRAINER*** No. Of Position 1, NOIDA** On boarding and training the resource for telesales process.- Conduct seminars, workshops, individual training sessions etc- Support and mentor new employees- Keep attendance and other records of the batch- Conduct evaluations to identify areas of improvement-...
-
Process Trainer
1 week ago
Noida, Uttar Pradesh, India Study Group Full timeContract type: Full-Time, PermanentLocation: NoidaJOB OVERVIEWAs a process trainer, your role is essential in ensuring that employees have the knowledge and skills to effectively execute their job responsibilities. You will be responsible for designing and delivering training programs that focus on specific processes, procedures, and systems within the...
-
Medical Scribe Trainer
1 week ago
Noida, Uttar Pradesh, India IDS Infotech Limited Full timeRoles and Responsibilities Ability to commit long term with daytime office availability Prior scribing experience Typing test score of 60+ WPM Passion and longterm interest in the medical field with a dedication to succeed. Ability to grasp new concepts quickly and efficiently and work as part of a team. Strong and professional written and verbal English...
-
Bpo Trainer
1 week ago
Noida, Uttar Pradesh, India Dynamic Octopus Technology Pvt Ltd Full timeTrainer Roles and Responsibilities:Need to conduct operation training for every new joined.2. 7 days of observation period agents will be under the monitoring of the trainer and he/she will be giving the feedback for further process.Need to monitor basic hygiene, on time login and discipline of the employees.Liaise with managers/Team leaders to determine...
-
Trainer (Customer Care)
1 week ago
Noida, Uttar Pradesh, India Smartmovess consultant zone Full timeJob Profile: Trainer (Customer care)Location: Noida Sector 59Salary: Up-to 25kExperience: Minimum 2 yearWorking Days: 6 DaysJob Type: Full TimeJob Summary :A Customer Service Trainer in the BPO (Business Process Outsourcing) industry plays a crucial role in ensuring that customer service representatives are well-equipped with the necessary skills and...
-
Process Trainer
1 week ago
Noida, Uttar Pradesh, India ICCS Full timeNumber of Openings : 4 Location : Noida Qualification : Graduate/Post graduate Interested candidates can walkin for the interview: Interview Venue : ICCS Ltd. C-133B, Sector -2, Noida Nearest Metro Station : Noida Sector - 15 metro station. Conduct process training for new hires, up skill training for existing/new products or refresher...
-
Trainer - Inhouse - Mhd
1 week ago
Noida, Uttar Pradesh, India Paytm Full timeAbout Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications...
-
Trainer Iv
1 week ago
Noida, Uttar Pradesh, India CONDUENT Full timeAbout Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...
-
Associate Trainer
1 week ago
Noida, Uttar Pradesh, India Aml Rightsource Llc Full timeJob Description:About AML RightSourceWe are AML RightSource, the leading technology-enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio, and operating across the globe, we are a trusted partner to our financial institution, FinTech, money service business, and corporate...
-
Sales Trainer
1 week ago
Noida, Uttar Pradesh, India Testbook Full timeResponsibilities : Train new joiners and existing counselors (Tele-counselors, Team Leaders, Managers) from a business benefit perspective to increase productivity Analyze and propose training solutions on the basis of a business plan revolving around sales Create domain and best industry practice documents and share best practices with the...
-
Financial and Digital Literacy Trainer
1 week ago
Noida, Uttar Pradesh, India Synergie Full timeJob Description: Financial and Digital Literacy Trainer ( Maharashtra and Haryana)Position: Financial and Digital Literacy TrainerLocation: Maharashtra: Pune, Nasik, Aurangabad; Haryana: Bhiwani, Jharsa, RewariEmployment Type: One Year Contract, renewable as per mutual agreement.Reports To: Regional Program ManagerSalary: upto Rs 40000 depending upon...
-
Financial and Digital Literacy Trainer
1 week ago
Noida, Uttar Pradesh, India Synergie Full timeJob Description: Financial and Digital Literacy Trainer ( Maharashtra and Haryana) Position: Financial and Digital Literacy Trainer Location: Maharashtra: Pune, Nasik, Aurangabad; Haryana: Bhiwani, Jharsa, Rewari Employment Type: One Year Contract, renewable as per mutual agreement. Reports To: Regional Program Manager Salary: upto Rs 40000 depending...
-
DevOps Trainer
1 week ago
Noida, Uttar Pradesh, India Emerging India Group Full timeJOB OVERVIEWSKILLS AND RESPONSIBILITIESCurriculum Leadership: Led the development and evolution of a comprehensive DevOps training curriculum, staying abreast of industry trends and technological advancements.Desired Technical Skills: Knowledge of Python, Linux, Red Hat, SQL, Apache Hive, Git/Github, Maven, Selenium, Docker, AWS, Kubernetes, Ansible,...
-
Data Science Trainer
1 week ago
Noida, Uttar Pradesh, India Uniconverge Technologies Full timeRequired Data Science Trainer for an IT company in Noida,Responsibilities: Provide training in Python, R Programming, Machine Learning, Deep Learning, Natural Language Processing (NLP), Computer Vision, Reinforcement Learning, Data Wrangling, Integration with Big Data technologies like Hadoop, Scoop, Impala, Hive, Pig, and Spark, Data Mining, Algorithms,...
-
Process Trainer
1 week ago
Noida, Uttar Pradesh, India JindalX Full timeJob Category:- Training & Quality- Job Location:- Noida- Experience:- 1 to 3 Years- No. Of Opening:- Full Time
-
Quality Cum Trainer
1 week ago
Noida, Uttar Pradesh, India QUAGMIRE IT SERVICES LLP Full timeIEnergizer IT Services Pvt Ltd is a leading provider of IT services and solutions, located in Noida, UP, India. We are currently seeking IMMEDIATE JOINER to join our team on a full-time basis.As a Quality Cum Trainer, you will be responsible for ensuring the quality of our services and products, as well as training our employees to maintain high standards....
-
Training Manager
1 week ago
Noida, Uttar Pradesh, India HyreFox Consultants Full timePeople Manager (at least 3-4 years of People Management) only Communication / Soft Skill Trainer - from BPO / Customer Service process Look for immediate joiner - 30 days NP Job Description: Manage a team of front-line Training Managers and Communication Specialists, and support a worldwide network of Trainers across different languages and...
-
-HR (Training & Development)
1 week ago
Noida, Uttar Pradesh, India White Force Full timeJob Description: Assistant Manager – Training & Development: The incumbent shall be responsible for; Formulation of Training Strategies, take initiative & arrange training materials.To develop schedule to ascertain training needs.Must ensure training coordination and maintain data base of all trainings.Should be able to arrange training resources,...
-
Operations Internship
3 weeks ago
Noida, Uttar Pradesh, India Flip Robo Technologies Full timeAbout the internship:Selected intern's day-to-day responsibilities include:1. Establishing an effective engagement/relationship with industry experts2. Recruiting and onboarding trainers and experts for required processes3. Building and maintaining dynamic relationships with a variety of industry experts to collaborate for training, webinars, and other...