Senior Service Engineer

2 months ago

Bengaluru, India Sumo Technologies Private Limited Full time

SUMO Technologies are masters in RENTAL Computers, Laptops, Servers, Switches, Routers, Workstations, UPS, Projectors, LED screens, basically a lot in IT products. 

The Role

You will be responsible for :

  • Reduced call volume and replacements
  • Timely delivery and SLA compliance
  • % of assets in nonconformance
  • Repair expenditure & movement
  • Full/partial asset losses
  • Assembling of desktop computers and installation of o.s & checking
  • Identify the problem of items received against replacement, repair and rectify
  • Identify the repairable products and take necessary action for in house repair or return it to stores for warranty repair and third party repair
  • Identify the non repairable products and return it to stores for further action
  • Delivering & collecting the rental goods as per delivery challan
  • Installing the computers at customer place as per delivery challan and fill the installation details on installation report on the backside of the dc and take customer signature on the delivery challan and installation report
  • Uninstalling the rental machines after rental at customer place and prepare physical damage , missing items report and take signature of customer on that report
  • Preparing material for a service call with appropriate documents.
  • Servicing the machine at the customer place.
  • Incase of a replacement call, collect defective items/goods against replaced items/goods
  • Summarizing the service calls as per the log and taking feedback and write service call report and take customer signature on service call report
  • Reporting the call closure to office with service call report number
  • Incase of any deputation at customer place, control inventory and maintain computers supplied by sumo at customer place and send reports on inventory and service calls as required by the dept. head
  • Any other work assigned by the department head, service co-ordinator time to time

Ideal Profile

  • You have at least 4 years experience, ideally within a Helpdesk / Technical Support role.
  • You are adaptable and thrive in changing environments
  • You are highly goal driven and work well in fast paced environments
  • You pay strong attention to detail and deliver work that is of a high standard

What's on Offer?

  • We are looking for a passionate, self-driven experienced Senior Service professional

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