FBA Compliance Specialist
2 weeks ago
The position is based in Bangalore.
Key job responsibilities
· Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs
· Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues.
· Create and implement SOPs for execution on weekly basis to solve for critical seller experience problems. Work to submit product ideas to drive SOPs at scale
· Report metrics related to the program and draw insights on key patterns/ problems.
Skills:
Strong business communication skills
Good working knowledge of MS Office
Deep dive, troubleshooting and innovation
Strong catalog knowledge
Ability to:
Multi task in a fast paced environment
Communicate clearly with both internal and external customers
Demonstrate:
Passion for delivering great customer experience
Strong inter personal & communication skills
Excellent listening skills
Excellent Data Accuracy skills
Eye for Detail
Commitment to meet Deadlines
Willingness to take initiatives
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
BASIC QUALIFICATIONS
- Bachelor's degree- 1+ years of data-driven business operations processes experience
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- Experience with advanced excel/SQL-
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