Head - Strategy and Program Management

5 months ago

Mumbai, India Tata AIA Life Insurance Full time

A Position Overview

Position Title

VP – Strategy & Programs

Department

Digital Business

Level / Band

Role Summary : 

This position is primarily responsible for Strategy development, monitoring and execution for new digital initiatives for the Digital Business Unit.

Key ask includes program management with partners and internal Digital delivery team for various initiatives. 

The roles and responsibilities include tracking and delivering the business plan against the key drivers defined. 

Also includes budgets management for the digital business in line with the annual plan build up and tracking. 

Incumbent needs to identify and execute portfolio and profitability maximization ideas.

Candidate is responsible for Go Live on projects for inhouse Buy Online as well as on Digital Partner platforms.

The program management function includes managing a team for timely execution and delivery of projects for the digital business.

The candidate will need to be a self-starter, with exceptional stakeholder management skills with good understanding of both technology and business. Interaction with various departments including underwriting, IT, compliance, marketing, BIU, analytics, call centre and product team for business delivery.

The position will lead a team which manages various business dashboards viz. daily, weekly and monthly performance dashboards. Manage end to end call center R&R initiatives for driving business targets, desired product mix, activation and various other participation levers. 

The role will lead requirement gathering, liaise with BIU and deliver various BAU and ad-hoc business/ KPI linked MIS.

Lead and own existing and new enterprise initiatives for existing customer management. 

Lead business support team managing partner on-boarding, marketing activities and commission payments. Liaise and ensure requirement delivery by BIU, marketing, finance, central/ distribution operations, and various other central teams.

Manage and keep upgrading risk control framework defined for the channel. Ensure adherence to various defined quarterly, half yearly and annual submissions for evaluation and channel risk rating.

Co-own project delivery and governance for various AIA projects along with strategy and AIA regional teams.

Lead renewals/ persistency track and drive various required initiatives in collaboration with central renewals and call center teams.

Continuously monitor competition and track various business, customer propositions and digital journeys. Organize and own brain storming discussions for new and efficiency improvement aspects of business.

The ability to grasp big picture, manage multiple projects and deliveries with capability to present new solutions and ideas is a must.

B Organizational Relationships

Reports to

Head Digital Business

Supervises

Team of strategy and program managers

C Job Dimensions

Geographic Area Covered

Pan India

Stakeholders Internal

All Departments

External

Digital partners, call center, IT and marketing vendors

D Key Result Areas

Business planning creation and tracking for the digital business Planning, formulating and implementing strategies to increase business volume and to drive revenue & profitability Manage Business Performance Governance, Strategic Projects, Digital process and Compliance approvals Program management for build, operate and transfer of sales performance and technology solutions Working with UW for designing and implementation of criteria for different target customer segments Project/Program management & implementing Digital Transformation Programs Formulating and deploying product & distribution strategy Budgeting & planning, developing new propositions to improve business conversion Work with product team to create new propositions for various customer categories Scrutinizing business proposals and recommending action plans in line with the strategic priorities Monitoring the trends of Key Performance Indicators (KPI) and recommending alteration in strategy/tactics Developing balanced scorecard and strategy maps-based dashboard to define, formulate & monitor strategy projects Competition mapping and identification of opportunity areas

E Skills Required

Technical

Essential

Behavioral 

Essential

Desired

Interpersonal skills

Communication skills

Creative thinking skills

Supervising/Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills

Product management skills

Project management skills

F Incumbent Characteristics

Essential

Desired

Qualification

Masters from a tier I/II college

MBA

Experience

12-15 years of experience

Minimum 10 years exposure in Strategic Management, 5 years experience in Digital strategy and 3 to 4 years in Life Insurance.

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