Virtual Call Center

1 month ago


Sany, India Astute Virtual Solutions Full time
OverviewThe VirtualCall Center plays a critical role in providing exceptional customerservice through remote channels. This position is essential inmaintaining high levels of customer satisfaction and loyalty whilerepresenting the organization professionally andeffectively.KeyResponsibilities
  • Handle incomingcalls emails and chats from customers professionally andcourteously
  • Assist customers with productinquiries account issues billing questions and technicaltroubles
  • Follow communication scripts andhandle objections skilfully
  • Identify andescalate priority issues to the appropriateteams
  • Meet or exceed call quality standardsdepartmental goals and performancemetrics
  • Utilize CRM software to accuratelydocument customer interactions
  • Keep updated onproduct knowledge and customer servicepolicies
  • Adhere to virtual call center policiesand procedures
  • Provide feedback and suggestionsfor process improvement
  • Participate in ongoingtraining and professional development
  • Managemultiple tasks simultaneously while maintaining attention todetail
  • Maintain a positive and professionalattitude towards customers and colleagues
  • Adaptto changes in technology procedures and teamstructures
RequiredQualifications
  • High school diploma orequivalent; associates or bachelors degreepreferred
  • Proven experience in a customerservice or call center environment
  • Excellentverbal and written communication skills
  • Abilityto remain calm and professional underpressure
  • Strong problemsolving anddecisionmaking abilities
  • Ability to adapt tovarious customer personalities andscenarios
  • Knowledge of CRM systems and callcenter software
  • Basic computer skills andproficiency in MS Office
  • Exceptional timemanagement and organizational skills
  • Ability towork independently in a remoteenvironment
  • Strong attention to detail andaccuracy in data entry
  • Patience and empathy indealing with customer concerns
  • Flexibility towork variable shifts including evenings andweekends
  • Commitment to maintaining customerconfidentiality and datasecurity

customerservice,communication,adaptability,time management,computerskills


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