Sales Support
2 months ago
This is a remote position.
This role has been created to help the company reachits ambitious growth targets for international markets. Theincumbent will be responsible for fielding inbound sales andsupport inquiries for their designated country and websitemarketplace. They will assist prospective customers with productrelated questions to ensure they are purchasing the right equipmentfor their needs. They will also be responsible for Level 1technical support for customers with basic troubleshootingquestions and support needs. This is a remote work position.Primary objectives will include fielding inbound salesand/or support calls website chats and emails. The incumbent willbe responsible for having full product knowledge across entirerange of products and equipment (training provided).
Additional responsibilities will include translating and creatingHelp Desk content (manuals installation guides troubleshooting andset up videos) in the local language for their assigned country andmarketplace.
Field Inbound Sales & SupportCalls Website Chats & Emails
Assist prospectswith product questions
Assistprospects with identifying proper product /equipment for theirneeds
Assist customers withprinter installation questions
Assist customers with printer troubleshooting questions
HelpDesk tasks
Translate productmanuals
Translate FAQ pages
Translate troubleshootingpages
Translate &record Help Desk videos
Customer Service tasks
When necessary confirmconflicting shipping addresses for orders
When necessary contact customer with productcompatibility issues
Encouragecustomer reviews
Maintain a collaborative role within thesales & support teams to support all business
development efforts
OtherDuties As Assigned
Requirements A cross functional individual who can work well withothers
Individual must have their own home officeor remote office workspace
Stable & reliable internet
React positively to constructive direction and maintaina spirit of continuous learning
Must be multilingual. Fluent in English plus and locallanguage of designated country and/or marketplace(s)
Excellent verbal and written skills ineach language
Customer focusedwith ability to understand communicate and meet customer needs
Superb communication andnegotiation attributes
Excellent computer skills must type 50 WPM
Excellent time management skills and experienced in CRMtechnologies
Respectfulsupportive and inclusive; able to laugh and truly enjoys being partof a team.
French and Sales Support
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