System Engineer

4 weeks ago

Mumbai, India British Council Full time

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Job Title: System Engineer

Purpose of job:

To implement, manage, maintain and monitor Information and Communication Technology (ICT) infrastructure for a range of appropriate, efficient and affordable IT services to enable BCMS staff to have access to meet objectives, business needs, strategy, and to enable target audience to access appropriate information on our products and services

Main opportunities/challenges for this role 

Accountabilities, responsibilities, and main duties:

Support ICT infrastructure (IT hardware, software, network and telephony infrastructure) administration, implementation and upgrades according to business and technical needs, in accordance with IT strategy, best practice, change and configuration management.

Ensure availability of LAN, WAN, IPT, Internet connectivity and other IT services Provide Local IT support to staff in 24 x 7 environment Responsible for IT inventory management Monitor GTI servers, O365, SharePoint Online, Defender, Video conferencing and Mobile applications services and taking corrective action. Ensure daily backups of all servers including conducting test restores Ensure GTI systems with approved IT updates and software (IT software compliance) Ensure restricted access to server room and physical security of IT equipment’s. BCP management from IT support prospective

Technical Support and Vendor management Manage support call logs, provide technical resolution within agreed period and follow up on escalated issues to meet operational requirements.

Coordinate with Global IS and process teams for IT operations Ensure timely first & second level of support as per the pre-defined SLA\OLA. Escalate any problems/issues to relevant teams as required and follow up. Vendor Coordination for appropriate and timely IT support in place Raise IT procurement request on demand with adherence to British Council procurement policies

Key Relationship

Internal- Line Manager & HOD

External-Customers, Region & Country finance.

Qualifications – Graduate

Role specific knowledge and experience

Minimum/essential

Expert with an IT experience on desktop support and server administration. Networking and providing technical and business application support.

Familiar to ITIL- Incident management process

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